Josh White
Brooklyn
Summary
Dynamic leader with extensive experience in retail management. Skilled in team leadership, compliance, and sales strategy. Instrumental in reducing turnover by 48% and enhancing customer satisfaction by 20% through effective communication and training initiatives.
Overview
6
6
years of professional experience
Work History
Store Manager
Starbucks
Brooklyn
06.2023 - Current
- Established high customer service standards, driving customer experience scores to a six-week 100%.
- Created a strong inventory system to add 21% of store sales back to the yearly bottom line.
- Recognized and celebrated achievements with store partners weekly through store communication channels.
- Streamlined scheduling practices to achieve 100% quarterly compliance with NYC Fair Workweek Labor Laws.
District Manager
Aldi
Greensboro
11.2019 - 06.2023
- Implemented standardized recruiting and training practices portfolio-wide to achieve a 48% average turnover rate.
- Developed a strategic plan to increase product availability across six stores, with an average yearly sales growth of 21%.
- Resolved 90% of customer inquiries on first contact, increasing customer satisfaction by 20%.
- Led weekly team meetings to communicate goals and expectations clearly.
Education
Bachelor of Science - Business Administration
University of North Carolina At Greensboro
Greensboro, NC05-2021
Skills
- Customer service
- Inventory management
- Visual merchandising
- Sales strategy
- Scheduling compliance
- Team leadership
Timeline
Store Manager
Starbucks
06.2023 - Current
District Manager
Aldi
11.2019 - 06.2023
Bachelor of Science - Business Administration
University of North Carolina At Greensboro