Josiah Balli
San Antonio,TX
Summary
Friendly food industry server proficient at creating positive consumer experiences that lead to return business. Fast-learner adept at memorizing menu details and specialty items for enhanced dining experience. Noted for prompt attention and respectful demeanor.
Overview
2
2
years of professional experience
1
1
year of post-secondary education
Work History
Food and Beverage Team Leader
SeaWorld Aquatica
San Antonio, Texas
02.2023 - Current
- Evaluated employee performance and coached and trained to improve weak areas.
- Revised work practices to improve efficiency, boost quality and meet production goals.
- Set overall vision and provided team leadership.
- Maintained clean and well-organized areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Taking care of customers needs and doing my best to provide the best service I can.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Mentored newly hired employees and how to safely do our job.
Team Member
Six Flags Fiesta Texas
San Antonio, Texas
04.2022 - 02.2023
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Learned all required tasks quickly to maximize performance.
- Worked different stations to provide optimal coverage and meet production goals.
- Maintained productive, efficient approach to all tasks.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Trained new team members by relaying information on company procedures and safety requirements.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Operated register to process payments and collect cash payment for order totals.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Addressed and resolved customer complaints in polite and professional manner.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Assisted customers in selecting merchandise best suited to needs.
Education
Southwest High School
San Antonio, TX 08.2022 - Current
Skills
Employee motivation and discipline
Training and mentoring
Team Building
Cash Handling
Multitasking Abilities
Teamwork and Collaboration
Problem-Solving
Active Listening
Timeline
Food and Beverage Team Leader
SeaWorld Aquatica
02.2023 - Current
Southwest High School
08.2022 - Current
Team Member
Six Flags Fiesta Texas
04.2022 - 02.2023