Josiah Dickerson
Littleton,CO
Summary
Highly motivated, and organized professional with experience in customer service and management. Dedicated and hard working, with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations as well as taking on challenges to best enhance the organizational brand.
Overview
17
17
years of professional experience
Work History
Lead Cook/Driver
Southside Pizzeria
09.2013 - Current
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Trained and mentored new team members on daily tasks and safety procedures to help them become successful employees.
- Coordinated efficient routes to avoid delays and optimize schedules and planned and adjusted optimal routes based on traffic and weather conditions.
- Communicate with customers to achieve quality service and prompt conflict resolution.
Driver
Republic Services
03.2021 - 06.2023
- Updated personal logs and business tracking documents accurately and according to schedule requirements.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions.
- Worked closely with supervisors to improve route efficiencies and identify best practices.
- Completed route and any extra stops added on efficiently and safely.
Irrigation Technician
Terebinth Creations
05.2015 - 11.2020
- Installed irrigation systems for all types of customers, both residential and commercial.
- Delivered high level of customer support by servicing malfunctioning systems promptly.
- Prioritized and corrected irrigation breaks to quickly restore service.
- Established lucrative customer relationships by using effective communication and active listening skills.
- Provided a high level of customer service daily by communicating directly and courteously with customers.
Kitchen Manager
Lil Ricci's NY Pizza
04.2007 - 09.2014
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Trained and mentored new team members on daily tasks and safety procedures to help them become successful employees.
- Developed kitchen staff through training, disciplinary action and performance reviews.
- Motivated staff to perform at peak efficiency and quality.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
Education
Bachelor of Science - Business Administration And Management
Community College of Denver
Denver, CO05.2024
Skills
- Critical Thinking
- Organization
- Time Management
- Training
- Customer Service
- Optimizing Routes/Adjusting Routes
Timeline
Driver
Republic Services
03.2021 - 06.2023
Irrigation Technician
Terebinth Creations
05.2015 - 11.2020
Lead Cook/Driver
Southside Pizzeria
09.2013 - Current
Kitchen Manager
Lil Ricci's NY Pizza
04.2007 - 09.2014
Bachelor of Science - Business Administration And Management
Community College of Denver