Josiah Gomez
Brockton,MA
Summary
Motivated self-starter known for a robust work ethic and adept at independent work. Demonstrates excellent organizational skills and a collaborative mindset, contributing to process enhancements. Committed and proactive student dedicated to skill development, effective communication, and collaborative teamwork. Excels equally in autonomous and group settings, consistently delivering superior results.
Overview
4
4
years of professional experience
Work History
Dispatcher
Peak Event Services
06.2021 - 05.2023
- Maintained updated and detailed records of calls in physical and electronic databases.
- Directed investigations to verify and resolve customer or shipper complaints.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Sent out drivers to assist hourly callers based on locations, needs, and worker availability.
- Directed dispatching, routing, and tracking of 10 fleet vehicles
- Managed conflict resolutions with customers, drivers, and other personnel to encourage professional relationships and promote respect.
- Trained and guided new team members to apply best practices and comply with protocols and regulations.
Customer Service Associate
Dicks Sporing Goods
02.2020 - 07.2021
- Developed and actualized customer service initiatives to decrease wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered basic technical support for clients on wide range of company products.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Safety Helper
PEAK
06.2019 - 03.2020
- Maintained maximum organization and productivity by properly sorting project components on work tables.
- Maintained work areas by cleaning and straightening for maximum productivity and safety.
- Reviewed job specifications to determine appropriate setups for machines.
- Monitored machinery in operation to identify concerns and make corrections or report complex problems.
- Conducted quality inspections of finished products and made minor repairs to meet project expectations.
- Demonstrated proper use of gloves,helmet, and fire extinguishers newly hired employees to avoid workplace injuries.
- Inspected final products to assess compliance with quality standards and established tolerances.
- Performed preventive maintenance to maintain optimal productivity and increase equipment lifetime by frequently checking up on them
- Reviewed production specifications to verify accurate weights and measurements prior to mixing ingredients.
Cashier
Ron's Geko
02.2019 - 12.2019
- Managed and processed customer payments made by credit and debit cards as well as cash and provided correct change if applicable.
- Operated cash register with proficiency during high-volume shopping times.
- Willingly took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Executed cash transactions quickly and accurately.
- Greeted over 45 patients per day
Education
Bachelor of Science - Psychology
Bridgewater State University
Bridgewater, MA05.2025
Master of Arts - Psychology
Massasoit Community College
Brockton, MACurrent
High School Diploma -
West Bridgewater Junior/Senior
West Bridgewater, MASkills
- Organization
- Friendly
- Operational Efficiency
- Daily Reports
- Customer Communication
Languages
Spanish
Native or Bilingual
Portuguese
Limited Working
Timeline
Dispatcher
Peak Event Services
06.2021 - 05.2023
Customer Service Associate
Dicks Sporing Goods
02.2020 - 07.2021
Safety Helper
PEAK
06.2019 - 03.2020
Cashier
Ron's Geko
02.2019 - 12.2019
Bachelor of Science - Psychology
Bridgewater State University
Master of Arts - Psychology
Massasoit Community College
High School Diploma -
West Bridgewater Junior/Senior
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