Josiah Gonzalez
Belchertown,MA
Summary
Proven track record of enhancing customer satisfaction and fostering positive change in youth at New North Citizens' Council Inc. Skilled in bilingual communication and STEM education, demonstrating professionalism and empathy. Eagerness to learn anything that is willing to be taught, resulting in critical thinking skills. Adept at mathematics as well as computer savvy. Ability to communicate thoroughly with clarity and empathy.
Overview
4
4
years of professional experience
Work History
Doggie Daycare Attendant
Panarico Doggie Daycare
Belchertown, MA
06.2020 - Current
- Streamlined check-in and check-out processes by maintaining accurate records of client information, payments, and appointments in our database system.
- Enhanced customer satisfaction by providing excellent care and attention to pets during daycare hours.
-
Youth Counselor
New North Citizens' Council Inc
Springfield, MA
10.2022 - 12.2023
- Monitored youth behavior and offered guidance and support for positive change.
- Supervised youth in engaging environment to promote security and safety for all ages.
- Assisted youth in developing problem-solving and communication skills to support stress management.
- Coached youth in conflict resolution skills, reducing incidents of aggression and improving peer relationships.
- Taught STEM through robotics and programming to youth.
- Assisted in extracurricular activities such as basketball and a community garden at Chestnut Middle School
- Created engaging engineering activities for youth.
- Demonstrated positive influence to children by acting appropriately, being respectful to others and actively listening.
Education
Associate of Science - Criminal Justice
Holyoke Community College
Holyoke, MA06.2022
Skills
- Excellent communication and customer service
- Patience and Empathy
- Bilingual
- Professionalism and Ethics
- Positive Attitude
- Honest and Trustworthy
- Fast learner
- Excellent listener
- Diligent worker
Additional Information
I pride myself with knowledge on any subjects. I am a true believer of knowledge is power. I pride myself with any job and task I am given and will always give 100% with any responsibility I have. I am a diligent worker willing to use any resources I have to increase productivity.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Youth Counselor
New North Citizens' Council Inc
10.2022 - 12.2023
Doggie Daycare Attendant
Panarico Doggie Daycare
06.2020 - Current
Associate of Science - Criminal Justice
Holyoke Community College