Josiah Hilliard
Chesapeake,Virginia
Summary
Outgoing student pursuing flexible part-time employment with weekend and evening shift options. Hardworking host offers hospitality experience and enthusiasm for helping others. Familiar with organizing seating for individuals or parties to maximize guest satisfaction. Comfortable working in fast-paced environments to handle demanding workload. Positive and upbeat host makes guests feel welcome while balancing diverse business requirements. Knowledgeable about server loads, kitchen output and customer preferences. Successful in maintaining productivity and calm in fast-paced environments. Hardworking host with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty. High-energy server skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Closing Specialist
Target
Virginia Beach, VA
01.2024 - Current
- Knowledge of guest service fundamentals and experience building a guest-first culture across the store. Experience in retail business fundamentals: department sales trends, pricing and promotion strategies, inventory management, process efficiency and improvement.
- Provided excellent customer service throughout the entire process.
- Responded to customer inquiries and researched answers to questions.
Host
IHOP
Virginia Beach, VA
02.2022 - Current
- Greeted guests and gathered information to seat groups or place on waitlist.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Provided excellent customer service by anticipating customer needs.
- Managed incoming calls during busy shifts.
- Greeted guests upon arrival and provided them with menus.
- Offered seating and other special accommodations to customers according to preferences and dining area volume.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
- Responsible for greeting guests and seating them promptly, cheerfully and courteously. Duties of this position include, seating guests, answering the phone, taking, entering and packaging To-Go orders.
- Accepted payments from guests for dine-in and take-out foods.
Server
Domoishi
Virginia Beach, VA
02.2023 - 12.2023
- Provided excellent customer service to ensure satisfaction.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills and calculate totals.
- Greeted customers, answered questions and recommended specials to increase profits.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Cleaned tables and chairs to prepare dining area for next customers.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
Education
Princess Anne High School
Virginia Beach, VASkills
- Closing Expertise
- Closing Techniques
- Relationship Management
- Active Listening
- Analytical Thinking
- Teamwork and Collaboration
- Multitasking
- Telephone Reception
- Server Support
- Team Collaboration
- Food Allergy Awareness
- POS Software
- Front of House Organization
- Customer Service
- Menu Knowledge
- Takeout Order Processing
- Guest Engagement
- Supply Restocking
- Table Setting
- Food Running
- Order Management
- Table Bussing
- Safe Food Handling
- Beverage Preparation
- Quality Control
- Positive and Professional
- Order Accuracy
- Menu Memorization
- Check Payment Processing
- Exceptional Customer Service
- Strong Work Ethic
- Cash Handling
- Guest Seating
- POS Operation
- Point of Sale (POS) System Operations
- Dining Customer Service
- Service Prioritization
Affiliations
- I play many sports
- I love to cook
- I love to dance
- I really enjoy drawing and sketching
- I enjoy cracking jokes
- I'm very welcoming
- I enjoy making my peers laugh and smile
- I am supportive and empathetic
- I am good for someone to talk to about their problems
- I know how to keep my cool and stay level headed
Accomplishments
- I've done theater throughout highschool
- I've played on various sports teams through highschool
Certification
CPR Certified
CTE Credentials
Timeline
Closing Specialist
Target
01.2024 - Current
Server
Domoishi
02.2023 - 12.2023
Host
IHOP
02.2022 - Current
Princess Anne High School