Josiah Johnson
Oxon Hill,MD
Summary
Dedicated and resourceful Administrative and Security Professional with over five years of experience providing exceptional customer service, administrative support, and security operations across diverse environments. Skilled in administrative coordination, data management, and client relations, with a proven ability to maintain efficiency in fast-paced settings. Recognized for strong attention to detail, effective communication, and leadership in training and mentoring team members. Demonstrates integrity, discipline, and professionalism developed through service in the United States Marine Corps. Committed to maintaining safety, accuracy, and high service standards in all professional responsibilities.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Security Ambassador
GardaWorld
02.2025 - 10.2025
- Provided professional security and customer service by greeting visitors, verifying identification, and managing access control to maintain a safe and secure environment.
- Conducted routine patrols and maintained situational awareness to identify and prevent potential security risks.
- Responded promptly to incidents and emergencies, utilizing de-escalation techniques to resolve conflicts professionally.
- Monitored surveillance systems and documented incidents and daily activities to support operational compliance.
- Maintained positive interactions with employees, visitors, and stakeholders while enforcing security protocols.
Security Ambassador
GardaWorld
02.2025 - 10.2025
- Provided professional security and customer service by greeting visitors, verifying identification, and managing access control to maintain a safe and secure environment.
- Conducted routine patrols and maintained situational awareness to identify and prevent potential security risks.
- Responded promptly to incidents and emergencies, utilizing de-escalation techniques to resolve conflicts professionally.
- Monitored surveillance systems and documented incidents and daily activities to support operational compliance.
- Maintained positive interactions with employees, visitors, and stakeholders while enforcing security protocols.
Security Officer
CES Security
Alexandria, VA
07.2022 - 01.2025
- Maintained secure premises by monitoring access points, verifying credentials, and enforcing company security procedures.
- Conducted patrols to identify safety concerns and respond to suspicious activity or incidents.
- Completed detailed incident and activity reports to ensure accurate documentation and communication with management.
- Assisted visitors and staff while maintaining a professional and customer-focused presence.
- Responded to emergencies and supported safety protocols to ensure a secure working environment.
Security Officer
CES Security
Alexandria, VA
07.2022 - 01.2025
- Maintained secure premises by monitoring access points, verifying credentials, and enforcing company security procedures.
- Conducted patrols to identify safety concerns and respond to suspicious activity or incidents.
- Completed detailed incident and activity reports to ensure accurate documentation and communication with management.
- Assisted visitors and staff while maintaining a professional and customer-focused presence.
- Responded to emergencies and supported safety protocols to ensure a secure working environment.
Customer Service Associate
Home Depot
Alexandria, VA
02.2021 - 06.2022
- Assisted high volumes of customers daily while maintaining a positive attitude and focus on customer satisfaction.
- Addressed customer needs and resolved concerns efficiently to maintain strong service standards.
- Educated customers on promotions and product information to support purchasing decisions.
- Implemented customer service initiatives that helped reduce wait times.
- Responded to customer inquiries regarding products, services, and company policies.
Customer Service Associate
Home Depot
Alexandria, VA
02.2021 - 06.2022
- Assisted high volumes of customers daily while maintaining a positive attitude and focus on customer satisfaction.
- Addressed customer needs and resolved concerns efficiently to maintain strong service standards.
- Educated customers on promotions and product information to support purchasing decisions.
- Implemented customer service initiatives that helped reduce wait times.
- Responded to customer inquiries regarding products, services, and company policies.
Administrative Assistant
BTW Images
Alexandria, VA
11.2020 - 01.2021
- Implemented filing systems to improve document organization and accessibility.
- Coordinated with realtors, contractors, and service professionals to manage orders and communication.
- Supported business development efforts and assisted in managing over 500 existing clients.
- Managed incoming and outgoing calls while accurately recording and distributing messages.
Administrative Assistant
BTW Images
Alexandria, VA
11.2020 - 01.2021
- Implemented filing systems to improve document organization and accessibility.
- Coordinated with realtors, contractors, and service professionals to manage orders and communication.
- Supported business development efforts and assisted in managing over 500 existing clients.
- Managed incoming and outgoing calls while accurately recording and distributing messages.
Administrative Chief
United States Marine Corps
Quantico, VA
10.2016 - 10.2020
- Managed incoming correspondence and deliveries to support timely responses from senior leadership.
- Proofread and edited professional documents prior to approval and release.
- Provided administrative and customer support in a fast-paced operational environment.
- Processed daily administrative actions for over 5,000 Marines checking in and out of leave.
- Managed office inventory and coordinated supply orders to maintain operational readiness.
- Performed administrative functions including filing, mail distribution, bookkeeping, and office organization.
- Collaborated with administrative teams to improve operations and reduce missed training requirements.
Administrative Chief
United States Marine Corps
Quantico, VA
10.2016 - 10.2020
- Managed incoming correspondence and deliveries to support timely responses from senior leadership.
- Proofread and edited professional documents prior to approval and release.
- Provided administrative and customer support in a fast-paced operational environment.
- Processed daily administrative actions for over 5,000 Marines checking in and out of leave.
- Managed office inventory and coordinated supply orders to maintain operational readiness.
- Performed administrative functions including filing, mail distribution, bookkeeping, and office organization.
- Collaborated with administrative teams to improve operations and reduce missed training requirements.
Education
High School Diploma - undefined
Owensboro High School
Owensboro, Kentucky05.2016
Skills
- Administrative support
- Excellent communication skills
- Multi-line phone systems
- Statistical data gathering
- Discrepancy resolution
- Relationship building and management
- Training and mentoring
- Microsoft Office proficiency
- Security and risk management
- General office operations
Certification
- Active DCJS
- CPR Certification
- Microsoft Word Certification
- Fire Safety Guard Card
Timeline
Security Ambassador
GardaWorld
02.2025 - 10.2025
Security Ambassador
GardaWorld
02.2025 - 10.2025
Security Officer
CES Security
07.2022 - 01.2025
Security Officer
CES Security
07.2022 - 01.2025
Customer Service Associate
Home Depot
02.2021 - 06.2022
Customer Service Associate
Home Depot
02.2021 - 06.2022
Administrative Assistant
BTW Images
11.2020 - 01.2021
Administrative Assistant
BTW Images
11.2020 - 01.2021
Administrative Chief
United States Marine Corps
10.2016 - 10.2020
Administrative Chief
United States Marine Corps
10.2016 - 10.2020
High School Diploma - undefined
Owensboro High School