Josiah Lucas-Vilela
Richmond,Texas
Summary
People-oriented Shift Leader successful at executing new initiatives. Committed to creating workplace culture consistent with organization's mission and values. Continuously evaluates operations for safety concerns and implements strategies to reach targets.
Talented shift supervisor with 1 year and ongoing of experience managing, scheduling, and overseeing employees. Highly knowledgeable expert in production with proven methods for improving efficiency. Priority on employee safety in fast-paced environment.
Responsible and hardworking Driver Helper skillful at loading and unloading trucks, securing packages and using equipment such as handtrucks, and conveyor belts. Brings superior work ethic with 2 years of experience supporting team needs.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Shift Supervisor
CVS Pharmacy
Baltimore, MD
01.2023 - Current
- Patrolled work areas to inspect operations, identify concerns and implement corrective actions.
- Identified needs of customers promptly and efficiently.
- Observed and monitored utilization of equipment.
- Resolved customer complaints in a timely manner.
- Assessed reports and adjusted workflows to realign with targets.
- Served as a role model for other employees by demonstrating professional behavior at all times.
- Maintained accurate records of daily transactions and deposits.
- Enforced company policies, answered coworkers' questions and trained new personnel.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Managed daily workflow and scheduled staff for adequate coverage.
- Completed opening and closing duties to facilitate business operations.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Completed day-to-day duties accurately and efficiently.
Delivery Driver Helper
UPS
Elmsford, NY
11.2023 - 12.2023
- Responded promptly to customer inquiries about product availability or status of deliveries.
- Ensured that all deliveries were made on time and within specified deadlines.
- Used scanners to track parcel information, condition or receipt.
- Adhered to all company policies and procedures related to driving duties.
- Followed established safety procedures when loading, unloading packages into, from delivery vehicles.
- Assisted with the unloading next day airs in a timely manner.
- Provided excellent customer service by greeting customers and answering their questions about products and services offered.
- Dropped off items at customer locations.
- Maintained cleanliness of assigned vehicles throughout the day.
- Kept loads from being damaged through proper loading and security.
- Delivered packages to customers' homes or businesses according to delivery instructions.
- Requested customer signatures for deliveries (if needed).
- Used hand truck to deliver heavy or multiple packages to business and residential locations.
- Verified accuracy of addresses/tracking numbers prior to delivering packages.
- Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
- Inspected goods and checked for damage before deliveries.
- Mapped routes and specific locations using local road knowledge and GPS software.
- Understood and followed oral and written directions.
Sales Associate
CVS Pharmacy
Larchmont, NY
11.2022 - 12.2022
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Organized store by returning merchandise to proper areas and restocked displays.
- Recommended, selected and located seasonal merchandise based on customer desires.
- Ensured compliance with all safety regulations while handling hazardous materials.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Answered store and merchandise questions and led customers to wanted items.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Greeted customers to determine wants or needs.
- Assisted customers with product selection, sizing and styling.
- Answered incoming telephone calls to provide store, products and services information.
- Placed special orders or called other stores to find desired items.
Driver Helper
Ups
Elmsford, NY
11.2022 - 12.2022
- Used scanners to track parcel information, condition or receipt.
- Inspected packages for damages or defects and recorded any issues found.
- Provided assistance to drivers with loading and unloading packages and other materials.
- Loaded and unloaded next day airs after doing our pickups from our truck.
- Assisted drivers with navigation if necessary using GPS systems or maps provided by company.
- Followed company policies and procedures when operating a vehicle or performing duties onsite.
- Delivered packages in a safe, timely, and efficient manner while adhering to traffic laws and regulations.
- Used hand truck to deliver heavy or multiple packages to business and residential locations.
- Dropped off items at customer locations.
Education
High School Diploma -
Kenwood High School Ib And Sports Science
Baltimore, MD08-2022
Skills
- Customer-Oriented
- Inventory Control
- Labor and Food Cost Control
- Safety Reviews
- Schedule Management
- Operations Management
- Training and Mentoring
- Inventory Management
- Continuous Improvement
- Cash Handling Ability
- Project Management
- Conflict Resolution Techniques
- Strategic Planning
- Document Management
- Damage Prevention
- Product Transport
- Driver Assistance
- Load Security
- Safety Practices
- Loading and Unloading Trucks
Certification
- Primerica Life insurance license
- USDA food and compliance license
Languages
English
Professional
Spanish
Limited
Accomplishments
- Employee of the Month 2x
References
References available upon request.
Timeline
Delivery Driver Helper
UPS
11.2023 - 12.2023
Shift Supervisor
CVS Pharmacy
01.2023 - Current
Sales Associate
CVS Pharmacy
11.2022 - 12.2022
Driver Helper
Ups
11.2022 - 12.2022
High School Diploma -
Kenwood High School Ib And Sports Science