Josiah Maldonado Del Valle
Saint Cloud,FL
Summary
Proven professional with a strong background in customer service and disability support, notably at G2 Secure Staff. Excelled in wheelchair navigation and problem-solving, enhancing passenger experiences by streamlining processes and reducing wait times. Demonstrated exceptional teamwork and adaptability, contributing to team goals and maintaining high safety standards.
Overview
3
3
years of professional experience
Work History
Wheelchair Agent
G2 Secure Staff
05.2024 - Current
- Assisted unaccompanied minors and special needs passengers by transporting and claiming personal baggage and belongings.
- Streamlined check-in processes for disabled passengers, effectively minimizing wait times and alleviating stress levels.
- Assisted in training new wheelchair agents, sharing expertise on best practices for handling equipment safely and providing exemplary customer service.
- Collaborated with other wheelchair agents to ensure adequate coverage during high-demand periods, fostering a positive team dynamic.
- Read boarding paperwork to identify international and domestic flight information, special service requests, names and dates to help special needs passengers locate correct gate.
- Reduced passenger anxiety by patiently answering questions regarding travel procedures and offering reassurance during challenging situations.
Front of the Store Attendant
Target
02.2023 - 01.2024
- Assisted customers with locating items, answering questions about products, and offering solutions to meet their needs.
- Collaborated with team members to maintain a positive workplace atmosphere while working towards achieving store targets.
- Managed inventory by restocking shelves, conducting regular audits, and efficiently processing incoming shipments.
- Contributed positively toward team sales goals by consistently meeting or exceeding individual performance targets.
Balloon Handler
Universal Studios
11.2021 - 01.2022
- Supported the event''s success with efficient assembly and disassembly of floats and balloons.
- Managed transportation logistics, carefully delivering deflated balloons to event sites without damage or delay.
- Enhanced parade-goer experience by skillfully navigating balloons through crowded spaces and tight turns.
- Maintained safety of participants and spectators by adhering to strict guidelines for balloon handling.
Ride Operator
SeaWorld
09.2021 - 01.2022
- Followed safety procedures for operating and loading and unloading passengers from amusement park rides.
- Adapted quickly to new ride assignments, learning proper operation techniques efficiently to minimize downtime between shifts.
- Enhanced rider experience by enforcing safety procedures and providing clear instructions.
- Collaborated with team members to maintain a clean, organized, and safe ride area for guests.
Education
Cypress Creek Highschool
Orlando, FL05.2023
Skills
- Disability Awareness
- Wheelchair Navigation
- Safety awareness
- Professionalism and Courtesy
- Problem-Solving
- Time Management
- Teamwork and Collaboration
- Attention to Detail
- Multitasking
- Problem-solving abilities
- Reliability
- Team Collaboration
- Active Listening
- Decision-Making
- Adaptability and Flexibility
Timeline
Wheelchair Agent
G2 Secure Staff
05.2024 - Current
Front of the Store Attendant
Target
02.2023 - 01.2024
Balloon Handler
Universal Studios
11.2021 - 01.2022
Ride Operator
SeaWorld
09.2021 - 01.2022
Cypress Creek Highschool