Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Josiah Noakes

Scranton,PA

Summary

Attentive General Manager experienced in guiding and motivating top-quality talent. Well-versed in assessing sales performance and managing staff performance against challenging expectations. Committed to consistently fostering superior customer service standards and communicating with tact and diplomacy. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Overview

10
10
years of professional experience
1
1
Certification

Work History

General Manager

Burger King
Pittston, PA
01.2023 - Current
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.

Detail Technician

Wynn Volvo
Norristown, PA
03.2022 - 06.2022
  • Inspected vehicle to verify pristine appearance for customer.
  • Used cleaning, protective and restorative agents to maintain and enhance appearance of vehicles.
  • Cleaned cars both externally and internally by hand or with use of automated equipment.
  • Cleaned upholstery, rugs and other surfaces with cleaning agents to remove dirt and debris.
  • Performed preventative maintenance to maintain proper functioning of service tools and equipment.
  • Disassembled and reassembled machines or equipment or removed and reattached vehicle parts or trim.

Fire Suppression Technician

Noakes Fire Systems
Clarks Summit, PA
04.2015 - 03.2022
  • Inspected work areas to identify actual and potential fire hazards surrounding industrial work.
  • Used authority to stop operations at moments' notice to control fires and prevent injury or damage.
  • Helped keep machinery functioning properly with regular inspections and maintenance.
  • Installed, tested and serviced alarm systems to determine correction functionality.
  • Delivered exceptional level of service to each customer by listening to concerns and answering questions.
  • Met with clients to discuss security features, needs and service costs.
  • Restored malfunctioning devices to original functionality and replaced as necessary.
  • Determined appropriate tools and equipment needed to perform repairs on commercial and residential systems.
  • Instructed customers on device's proper use and maintenance to extend life of equipment.
  • Input information from customer calls and onsite service visits into company's system.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Demonstrated leadership by making improvements to work processes and helping to train others.

Education

High School Diploma -

Lackawanna Trail High School
Factoryville, PA
06.2020

Some College (No Degree) -

Universal Technical Institute of Pennsylvania
Exton, PA

Skills

  • Product and Service Knowledge
  • Sales Monitoring
  • Project Planning
  • Goal Setting
  • Technical Proficiency
  • Complex Problem Solving
  • Training and Development
  • Verbal and Written Communication
  • Performance Tracking and Evaluation
  • Critical Thinking
  • Friendly, Positive Attitude
  • Supervision & Leadership
  • Customer Service
  • Active Listening

Certification

  • ServSafe - 2023
  • Certified Ansul Technician - 2021

Timeline

General Manager

Burger King
01.2023 - Current

Detail Technician

Wynn Volvo
03.2022 - 06.2022

Fire Suppression Technician

Noakes Fire Systems
04.2015 - 03.2022

High School Diploma -

Lackawanna Trail High School

Some College (No Degree) -

Universal Technical Institute of Pennsylvania

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Josiah Noakes