Josiah Ortiz
Summerville,US
Summary
Service manager with proven expertise in supervision, food safety, and customer service at Chipotle Mexican Grill. Demonstrated ability to enhance team performance and maintain high standards of food quality. Recognized for quick learning and commitment to organizational goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Service Manager
Chipotle
Summerville, South Carolina
01.2025 - Current
- Managed daily operations of service department ensuring smooth workflow.
- Trained and mentored staff to enhance customer service skills.
- Resolved customer complaints and escalated issues effectively.
- Developed training materials for new hires on service protocols.
- Managed service staff to ensure customer satisfaction and compliance with company policies.
Steward
Hall Management Group
Summerville, South Carolina
03.2024 - 01.2025
- Maintained cleanliness of utensils and dishes by operating dishwashing equipment.
- Disinfected kitchen surfaces, equipment, and tools to ensure sanitation standards.
- Regularly swept and mopped kitchen floors to uphold hygiene.
- Organized kitchen areas efficiently to enhance workflow.
Kitchen Manager
Chipotle Mexican Grill
Summerville, South Carolina
06.2021 - 03.2025
- Supervised and coordinated kitchen staff to maintain productivity and efficiency with the help of a service manager.
- Made sure the kitchen ran smoothly all night.
- Verified daily prep lists to confirm the correct amount of prepared products.
- Greeted customers in a friendly and professional manner, ensuring customer satisfaction.
- Performed cashier duties such as accepting payments, issuing change, and counting money back to customers.
- Coordinated with other crew members to complete assigned tasks quickly and effectively.
Education
Bachelor of Science (B.S.) - Kinesiology
Charleston Southern University
Charleston, SC, US05-2026
Skills
- Food Safety
- Kitchen Management
- Food Preparation
- Customer service
- Safe Food Handling
- ServSafe Certification
Certification
Serve safe certification
Timeline
Service Manager
Chipotle
01.2025 - Current
Steward
Hall Management Group
03.2024 - 01.2025
Kitchen Manager
Chipotle Mexican Grill
06.2021 - 03.2025
Bachelor of Science (B.S.) - Kinesiology
Charleston Southern University
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