Josiah Rivera
Summary
Proven leader and effective problem-solver, adept at enhancing customer satisfaction and streamlining operations at Calypso Cay Resort. Excelled in team leadership and quick decision-making, significantly boosting service scores. Skilled in multitasking and fostering positive client relationships, consistently achieving efficient workflows and high-quality outcomes. Highly motivated individual with passion for helping others. Experienced leading projects and working with diverse range of people. Possesses excellent interpersonal and communication skills and is always eager to learn and grow.
Overview
3
3
years of professional experience
Work History
Valet Parking Attendant
Towne Park
05.2022 - Current
- Maintained accurate records of parked vehicles'' locations within the designated area, ensuring faster retrievals.
- Enhanced customer satisfaction by efficiently parking and retrieving vehicles in a timely manner.
- Handled cash transactions accurately, ensuring proper payment for services rendered.
- Achieved efficient workflow through clear communication with fellow team members during peak hours of operation.
- Assisted guests with luggage, maintaining a courteous and professional demeanor at all times.
Hospitality Specialist Lead
Calypso Cay Resort
11.2021 - 08.2022
- Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
- Trained and supervised staff to provide highest level of customer service.
- Streamlined check-in procedures for improved efficiency and reduced wait times.
- Boosted hotel quality and service scores by motivating and supporting guest services and housekeeping employees.
Community Work Volunteer
Saint Cloud High School
- Raised funds for local nonprofits through organizing and executing charity events.
- Played an integral role in improving overall quality of life within the community through dedicated service and proactive problemsolving.
- Promoted environmental awareness by educating community members on sustainable practices.
- Mentored at-risk youth, providing guidance and support to encourage academic success.
Education
High School Diploma -
St. Cloud High School
Saint Cloud, FL05.2019
Associate of Business Administration - Business Administration And Management
Coahoma Community College
Clarksdale, MS05.2022
Business Administration And Management
Blue Mountain College
Blue Mountain, MS12.2024
Skills
- Problem-Solving
- Team player mentality
- Public Speaking
- Positive Attitude
- Customer Service
- Multitasking and Organization
- Team Leadership
- Communicating with clients
Timeline
Valet Parking Attendant
Towne Park
05.2022 - Current
Hospitality Specialist Lead
Calypso Cay Resort
11.2021 - 08.2022
Community Work Volunteer
Saint Cloud High School
High School Diploma -
St. Cloud High School
Associate of Business Administration - Business Administration And Management
Coahoma Community College
Business Administration And Management
Blue Mountain College