Josiah Scott
The Colony,TX
Summary
Highly motivated with background in retail sales, skilled in customer service and product knowledge. Demonstrated ability to achieve sales targets through effective communication and understanding of customer needs. Known for problem-solving abilities and creating positive shopping experiences that increase customer loyalty. Improved store layout for better product visibility and accessibility, leading to smoother customer flow and increased satisfaction. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
3
3
years of professional experience
Work History
Life & Health Insurance Specialist
TZ Insurance / HMA (Humana)
Dallas, Texas
07.2025 - Current
- Provide guidance to clients regarding Humana health insurance policies and enrollment.
- Conduct eligibility reviews and assist customers with documentation.
- Maintain HIPAA compliance and ensure accurate handling of sensitive data.
- Resolve complex customer concerns with professionalism.
- Handle inbound and outbound calls regarding benefits, renewals, and referrals.
- Advised clients on life insurance products and coverage options.
- Analyzed client needs to recommend suitable policies and plans.
- Collaborated with underwriters to assess risk and policy terms.
- Developed and maintained relationships with clients to ensure customer satisfaction.
- Communicated with clients to understand needs and identify best policies for each case.
- Assisted customers in selecting the right life insurance coverage for their needs.
- Evaluated current financial situation of clients before recommending any policy changes.
Mover / Logistics & Transportation Specialist
Pro Pack Movers
06.2025 - 07.2025
- Performed residential and commercial moving operations including packing and loading.
- Protected customer belongings to prevent damage during transport.
- Disassembled and reassembled furniture using proper safety techniques.
- Organized truck loading for efficiency and safety.
- Delivered professional on-site customer service throughout move cycles.
CFT - Cross Functional Specialist
H-E-B
Plano, USA
09.2024 - 05.2025
- Supported multiple departments including grocery, curbside, and customer service.
- Ensured accurate product rotation, stocking, and inventory checks.
- Assisted customers with product location and store navigation.
- Helped unload trucks and organize backroom operations.
Bagger / Parking Lot Assistance / Floral Associate
H-E-B
Bear Creek - Houston, USA
01.2023 - 08.2024
- Bagged groceries and assisted customers with carry-outs.
- Provided parking lot support including cart retrieval and cleanup.
- Prepared floral arrangements and maintained product freshness.
- Supported store events and floral displays.
Education
High School Diploma -
University of North Texas
Denton, TX05-2028
High School Diploma -
Westside High School
Houston, TX06-2022
Skills
- Medicare Advantage Enrollment Support
- Life Insurance Pre-Sales Qualification
- Understanding Final Expense Coverage Needs
- Customer Motivation Discovery
- HIPAA & CMS Compliance
- High-Volume Call Handling
- CRM & Enrollment Systems
- Customer Service & Front-End Support
- Product Stocking & Inventory Management
- Multi-Department Support
- Backroom Operations & Truck Unloading
- Floral Arrangement & Merchandising
- Residential & Commercial Moves
- Safe Lifting & Physical Endurance
- Furniture Assembly
- Packing & Securing Belongings
- Truck Loading Optimization
- Problem Solving
- Team Collaboration
- Adaptability
- Communication Skills
- Attention to Detail
- Strong Work Ethic
- problem solving
- effective communication
- professionalism
- team collaboration
- Insurance sales
- Influencing skills
- Teamwork
- Presentation skills
- Decision-making
- Policyholder communication
- Problem-solving abilities
- Health insurance sales
- Interpersonal skills
- Attention to detail
- Active listening
- Sales techniques
- Policy management
- Multitasking Abilities
- Team collaboration
- Customer feedback management
- Cross-selling techniques
- Flexible and adaptable
Skills
Medicare Advantage Enrollment Support, Life Insurance Pre-Sales Qualification, Understanding Final Expense Coverage Needs, Customer Motivation Discovery, HIPAA & CMS Compliance, High-Volume Call Handling, CRM & Enrollment Systems, Customer Service & Front-End Support, Product Stocking & Inventory Management, Multi-Department Support, Backroom Operations & Truck Unloading, Floral Arrangement & Merchandising, Residential & Commercial Moves, Safe Lifting & Physical Endurance, Furniture Assembly, Packing & Securing Belongings, Truck Loading Optimization, Problem Solving, Team Collaboration, Adaptability, Communication Skills, Attention to Detail, Strong Work Ethic
Work Email
Josiahscott222@gmail.com
phone number
346-745-7667
Timeline
Life & Health Insurance Specialist
TZ Insurance / HMA (Humana)
07.2025 - Current
Mover / Logistics & Transportation Specialist
Pro Pack Movers
06.2025 - 07.2025
CFT - Cross Functional Specialist
H-E-B
09.2024 - 05.2025
Bagger / Parking Lot Assistance / Floral Associate
H-E-B
01.2023 - 08.2024
High School Diploma -
University of North Texas
High School Diploma -
Westside High School