Josiah Shaw

Bookkeeper

• Jun. 2022 – Present
• Reconcile cash registers to ensure equal distribution of allocated funds.
• Record cashiers' totals, overages, and shortages at the end of each shift.
• Document the daily sales of the store.
• Collect, record, and put together cash earned for the day to be checked by the store manager.
• Train supervisors to keep the books.

Assistant Manager

• Feb. 2022 – Present
• Oversee cashiers while they operate the registers.
• Orchestrate cashier lunches and breaks to ensure all employees have equal and adequate breaks.
• Ensure safety is maintained at least $2,000 daily, and provide cashiers with change if needed.
• Provide excellent customer service across various areas of the store.
• Assisted in the completion of the cashier's schedule weekly.

• Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
• Provided expert customer support via phone, email, and chat, addressing inquiries, concerns, and complaints with professionalism and patience.
• Handled a variety of customer issues, including billing inquiries, technical support, account updates and troubleshooting.
• Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.