Josiah Smith
Philadelphia,PA
Summary
My goal is to obtain a position where I can contribute my skills and abilities as well as develop them to challenge growth,and opportunity that are based on performance and productivity. I am a Highly motivated employee with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
2
2
years of professional experience
Work History
IT Intern
Independence Blue Cross
Philadelphia, PA
09.2023 - 04.2024
- Assisted customers with technical support inquiries, troubleshooting hardware and software issues.
- Developed customer service skills to effectively communicate with clients over the phone and through email
- delivered various tech to clients on different floors ,installed employees monitor setups and floor cleanups for transferring departments .
Summer Camp Counselor
KleinLife
Philadelphia, PA
05.2023 - 09.2023
- Established collaborative relationships with parents and guardians in order to provide effective care for their children.
- Organized activities and games for children also supervised daily specials and lunches
- Encouraged positive behavior among campers through role modeling and reinforcement techniques.
IT Intern
Comcast
Philadelphia, PA
08.2022 - 06.2023
- Performed troubleshooting on various software applications and systems.
- Provided technical support to users with a variety of questions related to computer systems, software and hardware.
- Assessed error root causes, aiding diagnostic checks and performance investigations.
Education
Cristo Rey Philadelphia/CCA
Philadelphia, PASkills
- Web development expertise
- Software Development
- Software Installation
- Customer Support
- CPR certified
- excel
Timeline
IT Intern
Independence Blue Cross
09.2023 - 04.2024
Summer Camp Counselor
KleinLife
05.2023 - 09.2023
IT Intern
Comcast
08.2022 - 06.2023
Cristo Rey Philadelphia/CCA