Josiah Tatum
Memphis,TN
Summary
Capable employee passionate about serving customers well while exceeding customer expectations and maintaining poise and sense of humor in demanding environments. Strong history of exceptional service in fine dining establishments.
I am more educated for a job in the tech world, but I decided awhile back that I prefer to be in the business of people, in an environment where I can communicate and thrive with coworkers and customers.
Overview
8
8
years of professional experience
Work History
Waiter/Bartender
Flight Restaurant And Wine Bar
11.2017 - Current
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Lawn Care Business Owner
Self Employed
01.2016 - Current
- Consulted with customers to assess needs and propose optimal solutions.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Sought out new clients, while managing contact and billing with roughly 40 clients each year.
Barista
Starbucks
01.2016 - 11.2017
Education
WSET- Sommelier Level 1 - Wine Steward
WSET
Online09.2023
Google Certificate - UX/UI Design And Research
Coursera
Online02.2021
Associate of Applied Science - Computer Information Technology, Programming
Southwest Tennessee Community College
Memphis, TN05.2020
High School Diploma -
Homelife Academy
Jackson, TN05.2018
Skills
- Guest Relations Management
- Upselling Techniques
- Item Promotion
- Product Knowledge
- Customer Relations
- Sales Expertise
Timeline
Waiter/Bartender
Flight Restaurant And Wine Bar
11.2017 - Current
Lawn Care Business Owner
Self Employed
01.2016 - Current
Barista
Starbucks
01.2016 - 11.2017
WSET- Sommelier Level 1 - Wine Steward
WSET
Google Certificate - UX/UI Design And Research
Coursera
Associate of Applied Science - Computer Information Technology, Programming
Southwest Tennessee Community College
High School Diploma -
Homelife Academy
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