Josiah Tela
Student Athlete
Anchorage,AK
Summary
I use to work at Mcdonald, Subway and used to work under the table at the Amazon warehouse for a while. I have experience in a little bit of everything and will apply it to to any Job that is requiring it, if there is something new that I have not learned I am fast at picking it up and will get it down very quick. I am fit, smart and have experience in almost every area, I know how handle escalated situations,stock,money handling and many more.
Overview
1
1
year of professional experience
3
3
years of post-secondary education
Work History
Subway Shift Manager
Subway
Anchorage, AK
12.2022 - 03.2023
- Exercised composure under pressure and in escalated customer service scenarios.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Kept employees operating productively and working on task to meet business and customer needs.
- Trained and mentored new employees to maximize team performance.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Tracked receipts, employee hours, and inventory movements.
- Excelled in every store position and regularly backed up front-line staff.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Mcdonald Employee
McDonald's Restaurant
Anchorage, AK
01.2022 - 02.2023
- Reduced customer wait times by quickly operating customer window and sales register.
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Became familiar with products to answer questions and make suggestions.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Worked well with teammates and accepted coaching from management team.
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
- Collaborated with team members to complete orders.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Monitored and replenished food and supplies stock at counter, in customer dining area and in food preparation area.
- Greeted customers entering restaurant with enthusiasm and warmth and served customers.
- Cleaned counter surfaces, dining areas and food preparation areas for maximum health, safety and customer satisfaction.
Education
High School Diploma -
East Anchorage High School
Anchorage, AK 01.2020 - Current
Skills
Accurate money handling
Sports
I love to do
Boxing
Wrestling
Football
Track/Field
Weight Lifting
Timeline
Subway Shift Manager
Subway
12.2022 - 03.2023
Mcdonald Employee
McDonald's Restaurant
01.2022 - 02.2023
High School Diploma -
East Anchorage High School
01.2020 - Current
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