Shadjah Singleton
Liverpool,NY
Summary
Proficient Shift Manager knowledgeable about scheduling, money handling and team management. Adept at handling all areas of operations. Eager to develop and advance professionally into a more challenging position. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
6
6
years of professional experience
Work History
Subway Shift Manager
Andreas Tan
09.2016 - 11.2022
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Exercised composure under pressure and in escalated customer service scenarios.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Trained and mentored new employees to maximize team performance.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Tracked receipts, employee hours, and inventory movements.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Excelled in every store position and regularly backed up front-line staff.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Defined clear targets and objectives and communicated to other team members.
Stock Associate/Sales Associate
Dollar General Store
04.2021 - 06.2021
- Contributed to team objectives in fast-paced environment.
- Engaged with customers to effectively build rapport and lasting relationships.
- Solved customer challenges by offering relevant products and services.
- Managed returns, exchanges and refunds in accordance with store policy.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Stjoes Hospital Hostess
Trinity Health
04.2018 - 09.2018
- Implemented care and efficiency improvements to support and enhance office operations.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Oriented and trained new staff on proper procedures and policies.
- Transport of patients foods, confirming insulin has been given if needed before eating
Education
GED -
Bryant And Stratton
James St Syracuse Ny06.2018
Skills
- Maintain Parts Inventory
- Dropping Safe Cash
- Negotiation and Conflict Resolution
- Strength and Conditioning
- Station Preparation
- Mentoring
- Inventory and Supply Management
- Food Safety and Sanitation
- Motivating Performers
- Problem-Solving Techniques
- Opening and Closing Procedures
- Directing Team Members
- Handling Customer Complaints
- Cart stocking
Timeline
Stock Associate/Sales Associate
Dollar General Store
04.2021 - 06.2021
Stjoes Hospital Hostess
Trinity Health
04.2018 - 09.2018
Subway Shift Manager
Andreas Tan
09.2016 - 11.2022
GED -
Bryant And Stratton