Josiah Vaughn
Montgomery,Alabama
Summary
At Chic-Fil-A I am a Front of The House Employee, I excelled in delivering amazing customer service and trying to be as efficient as I could. With some critical thinking and a friendly demeanor, I helped lead process improvements and multi-tasking effeciently, ensuring customer satisfaction, and swift problem solving.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Front of House Team Member
Chic-Fil-A
Montgomery, Alabama
08.2022 - Current
- Greeted guests and managed seating arrangements.
- Assisted in taking orders and ensured accurate delivery of food items to customers.
- Provided customer support with menu selection and answered questions about specials or other restaurant offerings.
- Maintained cleanliness of dining area, including tables, chairs, floors, and windows.
- Operated cash registers accurately and efficiently processed payments from customers.
- Tracked inventory levels for food supplies and beverages.
- Ensured compliance with health safety regulations in the restaurant setting.
- Restocked necessary items like condiments, napkins, cutlery.
- Performed cleaning duties such as sweeping, mopping, dusting, wiping down surfaces.
- Organized take-out orders for customers who requested them.
- Processed credit card transactions quickly and accurately.
- Performed opening and closing procedures at the end of shift.
- Monitored guest satisfaction levels throughout meal services.
- Assisted in training new team members on proper front-of-house operations.
- Managed reservations through telephone calls or online booking systems.
- Greeted and talked pleasantly with customers to promote positive image for business.
- Maintained a professional attitude while working under pressure during peak hours.
- Memorized menu and offered discerning recommendations, remained steps ahead of patrons' needs and desires and accurately gauged level of interest in conversation and small talk.
- Delivered guest orders to correct tables or take-out counter.
- Welcomed each patron warmly, opened door and engaged guests to learn how to best serve needs.
Education
Booker T Washington Magnet High School
Montgomery, AL05-2025
Skills
- Guest Relations
- Appointment Setting
- Customer Engagement
- Guest Services
- Cash Handling
- Menu Item Recommendations
Affiliations
- Participated in Alabama Youth in Government Competiton
Certification
- In progress of getting an ALP Certificate in Law
Timeline
Front of House Team Member
Chic-Fil-A
08.2022 - Current
Booker T Washington Magnet High School