Josiah Vega
Nolensville,TN
Overview
4
4
years of professional experience
Work History
Deskside Technician 2
Stefanini Inc.
07.2024 - Current
- Provide Field Services technical support to Embraer Maintenance Hanger at BNA Airport
- Provide Windows, software, and hardware support, onsite in a corporate environment
- Stage, provision, and deploy IT machines to end users following best business practices
- Configure, troubleshoot, and deploy mobile devices
- Troubleshoot VPN and VDI connectivity
- Manage workload via ticketing software
- Communicate technical information to non-technical audiences
- Inventory management of IT assets including asset auditing
PC Computer Rollout Technician (Contract)
BGSF/Nashville Electric Service
Nashville
09.2023 - 07.2024
- Installation of PC's for NES employees (application software, hardware and operating systems)
- Assisting end users with troubleshooting various errors
- Software and hardware installation
- Provide NES Helpdesk support with Non-ticketed support
- Remote into PC's for auditing and installation purposes
- Use Microsoft SCCM to deploy operating software
- Assist end users with connectivity to various network systems
- Transferring profile information and setting-up computer hardware
Crew Member
Trader Joe's
Cool Springs
08.2021 - 08.2023
- Provide excellent service to guests while ensuring compliance with company policy and procedure
- Assist customers with returning merchandise
- Ensure proper and effective display of all merchandise
- Reorder merchandise based on customer demand
- Maintain accurate inventories
Education
Bachelor of Arts - Music-Commercial Music, Business
Florida State University
08.2022
Skills
- Work independently or as part of a team
- Microsoft Office proficiency
- MS SCCM proficient
- Software troubleshooting
- Active Directory utilization
- Organized and efficient
- Effective communication and interpersonal skills
- Meet deadlines and prioritize tasks
- Installation of Network Switches
- Microsoft Intune competency
Summary
Professional technician with extensive hands-on experience in troubleshooting, maintenance, and repair of complex systems. Strong focus on team collaboration and achieving results. Reliable with adaptable skill set in diagnostics, electrical systems, and mechanical repairs. Known for effective problem-solving and delivering high-quality outcomes.
Timeline
Deskside Technician 2
Stefanini Inc.
07.2024 - Current
PC Computer Rollout Technician (Contract)
BGSF/Nashville Electric Service
09.2023 - 07.2024
Crew Member
Trader Joe's
08.2021 - 08.2023
Bachelor of Arts - Music-Commercial Music, Business
Florida State University