Josiah Williams

• Prepared and presented translations or transcription of communications.
• Geolocated transmission signals and categorized results.
• Improved team performance by providing timely feedback and guidance to junior linguists.
• Streamlined translation processes for faster mission support, utilizing advanced software tools.
• Completed rigorous training modules for continuous professional development in language proficiency and technical expertise.

Responsible for providing solutions for loyal T-Mobile Business customers regarding technical issues including: high speed internet, cellphones, hotspots, etc. Customers are assisted from all over the world on the phone in a timely manner. I strive in providing an unforgettable experience for customers, and give them a reason to continue using T-Mobile as their service provider.

Assisted customers with troubleshooting regarding a variety of devices such as: computers, smart phones, tablets, printers, appliances etc. Repairs included software and hardware ranging from anywhere between: Operating System corruptions, data services, malware removal, broken computer parts, broken phone parts, etc.

• Boosted application performance by optimizing algorithms and implementing efficient data structures.
• Enhanced user experience through the development of intuitive, user-friendly interfaces.
• Participated in regular code reviews, refining programming skills and learning from experienced peers.
• Increased code maintainability by consistently providing thorough documentation throughout the development process.