Josiah Woolever
Marina,CA
Summary
Dynamic and dedicated restaurant team member with a proven track record at Erik's DeliCafe, excelling in customer interaction and conflict de-escalation. Skilled in cash management and fostering a positive team environment, I consistently enhanced guest satisfaction and upheld hygiene protocols, contributing to a seamless dining experience. Now eager to begin a professional path in security, bringing strong situational awareness, calm under pressure, and commitment to maintaining safe, orderly environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Restaurant Team Member
Erik's DeliCafe
02.2022 - Current
- Provided exceptional customer service, enhancing guest satisfaction and loyalty.
- Operated cash register efficiently, ensuring accurate transactions and handling of payments.
- Assisted in food preparation, maintaining high standards of quality and cleanliness.
- Collaborated with team members to streamline service processes during peak hours.
- Trained new staff on menu items and operational procedures, fostering a cohesive work environment.
- Resolved customer complaints promptly, improving service recovery efforts and reinforcing brand reputation.
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Promoted a positive work environment by maintaining a professional attitude and demonstrating respect for coworkers, management, and guests alike.
- Utilized strong communication skills when interacting with guests, coworkers, and management to create a welcoming atmosphere for all parties involved.
Restaurant Team Member
Mountain Mikes
02.2019 - 02.2022
- Monitored inventory levels, coordinating timely restocking to minimize shortages and waste.
- Implemented best practices for food safety, contributing to overall compliance with health regulations.
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
Education
CA BSIS Guard Card Certificate - Security/Loss Prevention
GuardCardCourses.com
San Jose, CA02-2025
High School Diploma -
Marina High School
Marina, CA06-2016
Skills
- Team-oriented approach
- Customer interaction
- Conflict de-escalation expertise
- Skilled in onboarding new employees
- Effective verbal communication
- Hospitality expertise
- Upholding hygiene protocols
- Cash management proficiency
Certification
CA BSIS Security Guard Card
40 hours of required training with certificates of completion ready to show on request.
Timeline
Restaurant Team Member
Erik's DeliCafe
02.2022 - Current
Restaurant Team Member
Mountain Mikes
02.2019 - 02.2022
CA BSIS Guard Card Certificate - Security/Loss Prevention
GuardCardCourses.com
High School Diploma -
Marina High School