Josiah MacArthur
Technical Flex Support Specialist
North Port
Summary
Highly organized and detail-oriented worker, with a drive to exceed expectations. Ability to analyze data, develop strategies, and provide solutions to complex problems. Seeking to leverage skills and knowledge to contribute to team success by fulfilling the Technical Flex Support Specialist role.
Overview
11
11
years of professional experience
3
3
Certifications
Work History
Transportation Specialist
Havertys Furniture
02.2013 - 12.2023
- Managed daily service schedules while meeting strict time and performance requirements, ensuring consistent adherence to delivery agreements
- Provided direct customer support, communicating status updates, resolving issues in real time, and ensuring high client satisfaction
- Documented service activities accurately using mobile applications and standardized paperwork, emphasizing attention to detail and accountability
- Maintained organized equipment and work environments to support operational efficiency and asset protection
- Served as the primary point of contact between field staff and management, escalating issues and coordinating resolutions as needed
- Trained and onboarded new hires, providing operational guidance and reinforcing standard procedures
Education
Bachelor of Science - Information Technology
Southern New Hampshire University
NH04.2025
Associate in - Computer Science
Southern New Hampshire University
NH03.2024
Skills
- Cross-functional collaboration
- Operating systems: Microsoft, Mac, Linux
- Information technology expertise
- Ticketing system management
- Microsoft Office Suite
- Network troubleshooting skills
- Networking fundamentals
- Active Directory management
- IT project management
- Virtualization technology
Certification
Google IT Support Certificate (2024)
COURSEWORK
- Operating Systems
- Computer Networking
- Cloud Infrastructure
- Cybersecurity Principles
- Python
- SQL
- IT Project Management
Timeline
Transportation Specialist
Havertys Furniture
02.2013 - 12.2023
Associate in - Computer Science
Southern New Hampshire University
Bachelor of Science - Information Technology
Southern New Hampshire University