Josie Aguilar
San Antonio,TX
Summary
Results-driven professional with a versatile background in automotive parts consulting. Skilled in inventory management and customer relationship management, ready to leverage expertise to optimize processes and support business growth.
Overview
1
1
Language
20
20
years of professional experience
Work History
Automotive Parts Consultant
Champion Nissan New Braunfels
New Braunfels, Texas
01.2020 - Current
- Facilitated customer selection of appropriate parts to meet specific needs.
- Provided technical advice to customers on appropriate part selection for their vehicles.
- Educated customers on product features and benefits, guiding them to make informed selections for their specific vehicle requirements.
- Provided technical support to customers regarding installation and troubleshooting of parts.
- Maintained accurate inventory records using specialized management software.
- Collaborated with team members to streamline ordering processes, ensuring timely fulfillment of customer needs.
- Assisted in the delivery of parts to customers, ensuring accuracy and timeliness of orders.
- Provided customers with updates and price quotes for special orders and backorders.
- Prepared invoices, receipts, and shipping documents for all parts sales.
- Coordinated pickup and delivery services with freight carriers for larger shipments.
- Stocked shelves with parts, ensuring organized inventory for easy access. with newly received parts while rotating older items out of inventory.
- Received and stocked incoming merchandise, arranging items in correct locations.
- Received, examined and reshelved returned parts.
- Reviewed catalogs and computer databases to search and locate correct parts for customer vehicles according to make, model, and year.
- Trained new staff on company policies, procedures, and customer service standards.
Associate
Walmart
San Antonio, Texas
06.2019 - 01.2020
- Managed inventory levels to ensure product availability and reduce stockouts.
- Operated cash registers and processed transactions accurately and efficiently.
- Built relationships with customers by providing friendly customer service.
- Stocked shelves with merchandise and ensured product displays were neat and orderly.
- Maintained positive working relationship with fellow staff and management.
- Identified needs of customers promptly and efficiently.
Sales Associate
Premium Wireless
San Antonio, Texas
06.2018 - 05.2019
- Assisted customers in selecting wireless plans and devices.
- Processed transactions using point-of-sale systems efficiently.
- Helped customers find specific products, answered questions, and offered product advice.
- Assisted customers with product selection, sizing and styling.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
Delivery Driver
Advance Auto Parts
San Antonio, Texas
09.2016 - 08.2018
- Delivered parts to customers in a timely manner.
- Picked up and delivered automotive parts, equipment, tools and accessories from or to retail customers, wholesale accounts, dealerships, body shops and vendors.
- Delivered automotive parts to dealerships and service centers efficiently.
- Coordinated with warehouse staff to ensure timely order fulfillment.
- Maintained accurate records of deliveries and pickups daily.
- Checked orders for accuracy prior to delivery.
- Verified that invoices were accurate before leaving the warehouse.
- Adhered to traffic regulations while navigating delivery routes safely.
- Inspected delivery vehicles for safety and maintenance regularly.
- Followed all safety regulations while operating company vehicle.
- Ensured paperwork was completed correctly before delivering parts.
Delivery Driver
O'Reilly's Auto Parts
San Antonio, Texas
11.2013 - 09.2016
- Delivered auto parts to customers in a timely manner.
- Transported and safely delivered items to prevent damage or loss.
- Loaded and unloaded products, ensuring safe handling and prompt delivery of parts.
- Ensured safe driving practices to minimize risk during deliveries. in all weather conditions including rain, snow, sleet, ice.
- Received daily delivery instructions and route assignments from dispatch.
- Grouped and routed deliveries by designated areas to optimize delivery efficiency.
- Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
Customer Service Representative
West Business Services
San Antonio, Texas
04.2006 - 08.2013
- Provided exceptional customer service to ensure customer satisfaction.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved customer complaints efficiently and professionally.
- Developed strong customer relationships to encourage repeat business.
- Developed positive relationships with customers through friendly interactions.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Assisted customers with inquiries and provided accurate information.
- Utilized CRM software to track customer issues and resolutions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
High School Diploma -
Fox Tech High School
San Antonio, TX06-2006
Skills
- Parts procurement
- Technical support
- Product knowledge
- Inventory management
- Order processing
- Issue resolution
- Data management
- Billing management
- Financial analysis
- Microsoft Excel
- Microsoft Word
- Training new staff
- Customer engagement
- Detail orientation
- Scheduling
Languages
Spanish
Limited
Timeline
Automotive Parts Consultant
Champion Nissan New Braunfels
01.2020 - Current
Associate
Walmart
06.2019 - 01.2020
Sales Associate
Premium Wireless
06.2018 - 05.2019
Delivery Driver
Advance Auto Parts
09.2016 - 08.2018
Delivery Driver
O'Reilly's Auto Parts
11.2013 - 09.2016
Customer Service Representative
West Business Services
04.2006 - 08.2013
High School Diploma -
Fox Tech High School