Josie Cornelio
Tyler,United States
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Spec Insurance Auth
Ensemble Health Partners
Tyler, TX
08.2022 - Current
- Streamlined insurance authorization processes by implementing efficient workflow strategies.
- Improved team efficiency by providing thorough training and guidance to new employees.
- Input all patient data regarding prior authorizations into system accurately.
- Verified eligibility and compliance with authorization requirements for services.
- Provided exceptional customer service to patients, addressing concerns promptly and professionally to ensure satisfaction.
- Managed incoming phone calls efficiently, directing callers to appropriate personnel while providing courteous service at all times.
- Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.
Builder Assistant
Tyler 1 Builders
Tyler, TX
04.2022 - 07.2022
- Worked closely with owner to provide effective assistance for specific aspects of business operations.
- Managed and completed paperwork and overall office administrations operations.
- Answered incoming calls, processed request and relayed messages to the appropriate personnel.
- Improved project completion times by effectively coordinating with team members and performing assigned tasks.
- Ensured safety compliance on job sites by maintaining a clean and organized work environment.
- Interacted with sub contractors, and professional services personnel to receive orders, direct activities and communicate instructions.
- Maintained employee privacy and protected payroll operations by keeping all information confidential.
- Prepare manual payroll checks for 50 employees.
Insurance Verification Specialist/ Front Desk
Boozer Dental Works
Tyler, TX
06.2020 - 03.2022
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Increased patient satisfaction by promptly addressing concerns regarding insurance coverage or billing issues.
- Complied with HIPAA guidelines and regulations for confidential patient data.
- Posted payments to accounts and maintained records.
Pre-Certification Specialist/Front Desk Lead
US Dermatology Partners
Tyler, TX
03.2018 - 06.2020
- Enhanced patient satisfaction by providing efficient and accurate pre-certification services for various surgeries and procedures.
- Provided exceptional customer service, addressing patient inquiries regarding their coverage and the pre-certification process.
- Monitored pending cases closely, following up with insurers as needed to secure approval or resolve issues promptly.
- Monitored daily performance metrics to identify areas of improvement within the front desk team''s workflow, leading to enhanced operational efficiency.
- Answered customer telephone calls promptly and appropriately handled needs.
- Assisted scheduling to help cover lunches
- Followed exact procedures for handling transfers and other releases of medical records.
- Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
- Prepared and complete cancer policies for patients in a timely manner
Education
GED -
Tyler Junior College
Tyler, TX06.2005
Skills
- Strong communication
- Multitasking
- Insurance knowledge
- Analytical thinking
- Problem-solving
- Conflict resolution
- Customer service
- Attention to detail
Languages
Spanish
Full Professional
Cerifications
CRCR- Certified Revenue Cycle Representative- Healthcare Financial Management Association (HFMA)
Timeline
Spec Insurance Auth
Ensemble Health Partners
08.2022 - Current
Builder Assistant
Tyler 1 Builders
04.2022 - 07.2022
Insurance Verification Specialist/ Front Desk
Boozer Dental Works
06.2020 - 03.2022
Pre-Certification Specialist/Front Desk Lead
US Dermatology Partners
03.2018 - 06.2020
GED -
Tyler Junior College