BLANCA OCAMPO
Gilroy,CA
Summary
Throughout my professional journey, I have gained valuable experience in diverse roles across various industries. I possess a strong work ethic and a passion for continuous growth, which has allowed me to develop expertise in customer service and leadership. I excel in dynamic environments due to my adaptability and quick grasp of new concepts, consistently delivering exceptional results and exceeding expectations. I am now seeking an opportunity to leverage my diverse background and skills in contributing to a forward-thinking organization dedicated to success and innovation.
Overview
8
8
years of professional experience
Work History
Spec Ops Officer
Allied Universal
05.2024 - Current
- Oversaw access control systems to maintain secure entry and exit points.
- Facilitated credential distribution through streamlined badging procedures.
- Managed phone and email communications, facilitating collaboration among internal teams.
- Prepared detailed incident reports and conducted comprehensive investigations
- Delivered exceptional customer service and addressed inquiries and complaints
- Trained team members to enhance their skills.
Site Supervisor
Allied Universal
08.2022 - 05.2024
- Coordinated scheduling and resource allocation for operational eciency
- Trained and motivated team members, enhancing performance and integration
- Managed front desk operations and access control, ensuring a secure and welcoming environment
- Provided exceptional client service and addressed inquiries and concerns
Security Professional
Allied Universal
08.2020 - 08.2022
- Supervised the implementation of access control and badging to enhance safety.
- Identified and mitigated safety risks, ensuring a safe environment
- Trained and motivated team members, integrating new hires and fostering teamwork
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Recorded incident reports with detailed accounts of occurrences.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Security Professional
Security Industry Specialists, Inc.
12.2018 - 09.2021
- Recorded incident reports with detailed accounts of occurrences.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Reduced security incidents by proactively monitoring surveillance systems and responding to alarms in a timely manner.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
Sales Associate
Clarks Shoes
10.2018 - 12.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Shift Leader
Eriks DeliCafe
02.2017 - 10.2018
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
Education
Business Administration -
Gavilan College
Gilroy02.2025
Diploma -
Gilroy High School
Gilroy06.2017
Skills
- Microsoft Word
- Google Sheets
- Excel
- Problem-Solving
- Time Management’s
- Organized
- Strong Communication
- Lenel
- Milestone
- Box
- Verkada
- Training and mentoring
- Goal oriented
- Customer service
- Attention to detail
- Inventory control
- Strategic planning
- Team building
- Analytical thinking
- Operations management
- Relationship building
Languages
Spanish
Professional Working
English
Native or Bilingual
Timeline
Spec Ops Officer
Allied Universal
05.2024 - Current
Site Supervisor
Allied Universal
08.2022 - 05.2024
Security Professional
Allied Universal
08.2020 - 08.2022
Security Professional
Security Industry Specialists, Inc.
12.2018 - 09.2021
Sales Associate
Clarks Shoes
10.2018 - 12.2018
Shift Leader
Eriks DeliCafe
02.2017 - 10.2018
Business Administration -
Gavilan College
Diploma -
Gilroy High School
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