Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Josie Cunningham

Lexington,KY

Summary

Dedicated e-Commerce administrator with proven track record of delivering outstanding creative solutions to drive sales and profitability. Skilled in developing pricing and promotions and responding to customer inquiries and feedback. Passionate about delivering quality user experiences and services to customers developing lasting relationships.

Overview

2
2
years of professional experience
1
1
Certification

Work History

E-Commerce Administrator

Big Ass Fans
08.2021 - Current
  • Established and maintained e-commerce website to promote and sell products, generating 34M in yearly sales.
  • Built monthly promo codes for holidays and marketing campaigns earning upwards of 1.6M dollars in e-Commerce sales.
  • Carried out eight new product introduction launches.
  • Corresponded with online customers to address questions or complaints about products, policies, or shipping methods.
  • Tracked product inventory for US and international stores including Canada, Australia and Singapore.
  • Tested website features and functionality using Magento for optimal performance.
  • Utilized various analytics tools including Hotjar to track customer behavior and optimize website layout.
  • Responded to customer issues and resolve complaints by leveraging expert knowledge.
  • Collaborated with outside team members to execute successful marketing campaigns.
  • Assisted with the CRM process by maintaining customer store accounts and profiles.
  • Audited store products for inconsistencies and error.
  • Contributed to three price increases on the e-commerce store including one in Canada.

SEO Intern

Big Ass Fans
05.2021 - 08.2021
  • Analyzed SEO outreach goals and presented findings to marketing director.
  • Collected and analyzed Web metrics such as visits, time on site and page views per visit.
  • Monitored and evaluated website analytics to identify trends and opportunities for improvement.
  • Completed keyword research and analyzed competitor SEO and PPC campaigns to identify gaps and opportunities.
  • Audit alt text on website images.

Education

Bachelor of Arts - Marketing

Transylvania University
Lexington, KY
05.2021

Skills

  • Magento
  • Salesforce
  • SEO
  • Multitasking Abilities
  • Attention to Detail
  • Self-Motivated
  • Dependable and Responsible
  • Interpersonal Communication

Certification

Career Certificate in Digital Marketing and E-commerce, Google- January 2023-September 2023

Timeline

E-Commerce Administrator

Big Ass Fans
08.2021 - Current

SEO Intern

Big Ass Fans
05.2021 - 08.2021

Bachelor of Arts - Marketing

Transylvania University

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Josie Cunningham