Josie De La Torre
Austin,Tx
Summary
Bilingual Medical Assistant seeking a long term-care position. Efficient worker who demonstrates to thrive at making a difference in people's lives.
Overview
14
14
years of professional experience
Work History
Front Desk Receptionist
Target Driving School
09.2024 - Current
- Managed front desk operations, ensuring efficient guest check-in for driving lessons and check out for additional classes and driving test.
- Coordinated appointment scheduling for multiple driving instructors, optimizing daily workflow.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Confirmed appointments, communicated with clients, and updated Instructors daily schedule
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing in coming phone calls, emails, and greeting incoming walk-in clients.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Front Desk Coordinator/CSR
ProCare Medical Center
03.2022 - 02.2024
- Handling high volume multiple line calls
- Scheduling, rescheduling, and canceling Regular/Surgical Appointments
- Handling all incoming referrals
- Document all vitals and Demographic Information
- Updating and verifying insurance
- EMR NextGen
Customer Service Representative (CSR)
Xtend Health Care
02.2021 - 02.2022
- Answer multiple phone lines on daily basis to about 130 calls daily
- Updating Demographics as well as insurance in EMR/EHR
- Maintaining up-to-date HIPPA information in patient's chart
- Answering calls for all 450 attorneys from around the US, insuring all clients are updated on cases
- Intaking new clients for new attorney they call for and transferring them to the right attorney when prompted
CSR/Front Desk Coordinator/Bilingual MA
Community Care Clinic
02.2012 - 03.2019
- Assisted patients with appointment scheduling and coordinated follow-up communications.
- Managed patient intake processes, ensuring accurate data entry into electronic health records.
- Provided exceptional customer service by addressing patient inquiries and resolving issues promptly.
- EMR NextGen and Centricity
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
- Coordinated appointment scheduling for multiple staff members, optimizing daily workflow. Check in and Check out
- Monitored inventory of office supplies, facilitating timely reordering to maintain stock levels.
- Answered phone promptly and directed incoming calls to correct offices.
- Maintain high level incoming calls between 100-130 daily
- EMR NextGen and Centricity
- Intake vitals, administering injections, Conducted routine laboratory tests, contributing to timely diagnosis and treatment plans. imputing data in EMR
- Managed electronic health records, ensuring accuracy and compliance with regulatory standards.
- Verifying insurance, maintaining updated referrals, getting with Insurance providers to make up to date information is correct
Education
Medical Assistant -
Sanford Brown Institute
Austin, Tx02.2013
High School Diploma -
McCallum HIgh School
Austin, TX06-2003
Skills
- Customer assistance
- Multitasker
- Bilingual fluent in English and Spanish
LANGUAGES
Spanish
Advanced
Timeline
Front Desk Receptionist
Target Driving School
09.2024 - Current
Front Desk Coordinator/CSR
ProCare Medical Center
03.2022 - 02.2024
Customer Service Representative (CSR)
Xtend Health Care
02.2021 - 02.2022
CSR/Front Desk Coordinator/Bilingual MA
Community Care Clinic
02.2012 - 03.2019
Medical Assistant -
Sanford Brown Institute
High School Diploma -
McCallum HIgh School
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