Josie Diehl
PORTLAND
Summary
Detail-oriented professional with over 19 years of experience in retail operations. Known for strong communication and team leadership skills, successfully driving customer satisfaction and operational efficiency.
Overview
29
29
years of professional experience
Work History
Front End Assistant Leader
Fred Meyer
Portland, OR
03.2022 - Current
- Streamlined customer inquiry resolution processes, enhancing satisfaction and fostering loyalty.
- Trained, coached, and mentored front-end team members, enhancing skills and promoting accountability.
- Facilitated prompt resolution of service and technical escalations, maintaining high safety standards and operational efficiency in front-end operations.
Front End Relief Assistant Manager
Fred Meyer
Portland, OR
03.2005 - 03.2022
- Led team in daily operations, ensuring efficient front-end performance and customer satisfaction.
- Coached, trained and mentored front-end team on operational procedures and customer service.
- Managed everyday activities to uphold compliance with established company standards and policies.
Cashier
Fred Meyer
Portland, OR
10.1997 - 03.2005
- Processed customer transactions, ensuring accuracy and speed at point-of-sale systems.
- Operated cash register, managing cash, check, and credit card transactions to provide seamless service.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
Education
Associate in Computer Information Systems - Computer And Information Systems
Portland Community College
Portland, ORComputer Technology - Computer And Information Sciences
Heald College
Portland, ORSkills
- Retail operations knowledge
- Team leadership
- Conflict resolution
- Time management
- Detail-oriented
- Dependable team member
- Interpersonal communication
Timeline
Front End Assistant Leader
Fred Meyer
03.2022 - Current
Front End Relief Assistant Manager
Fred Meyer
03.2005 - 03.2022
Cashier
Fred Meyer
10.1997 - 03.2005
Associate in Computer Information Systems - Computer And Information Systems
Portland Community College
Computer Technology - Computer And Information Sciences
Heald College