Sonia Valle

• Enhanced guest experience by supporting housekeeping and front desk operations in busy seasonal lodge. Ensured clean, comfortable guest accommodations with high standards of cleanliness and attention to detail. Facilitated smooth check-in and check-out processes, addressed guest inquiries, managed reservations, and resolved concerns professionally. Thrived in a fast-paced environment by demonstrating strong communication, organization, teamwork, and multitasking skills.
• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.

• Delivered exceptional customer service at Dutch Bros Coffee in a fast-paced environment, ensuring customer satisfaction and loyalty. Executed cash handling, ensured order accuracy, prepared beverages, and fostered positive relationships with customers. Maintained positive attitude while collaborating with team, creating welcoming experiences that enhanced customer loyalty.
• Prepared coffee, espresso, and specialty drinks accurately in fast-paced drive-thru environment.
• Delivered friendly customer service while taking orders and answering menu questions.
• Operated POS system to process cash, card, and mobile payments efficiently.

• Delivered exceptional customer service while overseeing daily store operations and supporting sales team performance. Trained and coached associates on product knowledge, visual merchandising, and sales techniques to enhance performance and achieve company goals. Ensured inventory accuracy, compliance with store policies, and a positive shopping experience that aligned with Ulta Beauty’s brand standards.

• Promoted from crew member to shift leader within 6 months. Managed cash flow and handled all transactions at registers. I charge, serve, and tend to all customers. I decorate cakes, serve ice cream/shakes/smoothies/blended coffee drinks. I managed store operations in the absence of a manager.
• Supervised daily shift operations, maintaining consistent service and smooth workflow across front counter and production areas.
• Trained new team members on register procedures, product preparation, and customer service standards.
• Monitored inventory levels and restocked ingredients, supplies, and packaging to support uninterrupted service.

Graduated with BA in Biological Sciences in May 2026