Teresa Romero
Fort Worth,TX
Summary
Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Front Desk Agent
Fairfield Inn And Suites Marriott
Fort Worth, TX
11.2024 - Current
- Verified accuracy of room rates and other charges during check-in process.
- Assisted with check-in and check-out procedures for guests.
- Maintained cleanliness of lobby area at all times.
- Managed cash drawer responsibly throughout shift.
- Provided excellent customer service while upholding company policies.
- Collaborated with colleagues to ensure smooth operations of front desk area.
- Kept accurate records of guest transactions.
- Stayed current on promotions, discounts, packages, and offers available at the hotel.
- Answered phones, responded to inquiries, and took messages.
- Monitored security cameras in lobby area as needed.
- Inputted guest information into computer system accurately and securely.
- Addressed customer needs in a timely manner.
- Processed payments accurately and efficiently.
- Performed light housekeeping duties such as stocking supplies or cleaning surfaces.
- Generated daily reports detailing occupancy levels, revenue amounts.
- Provided information about hotel amenities, services, and local attractions.
- Scheduled reservations for groups and special events.
- Advised housekeeping staff of rooms vacated and ready for cleaning.
- Posted incidental charges to ledgers, manually or by using computers.
- Experience with Fosse & Gxp
- Prepared basic food service by setting up continental breakfast or coffee and tea supplies.
Photobooth Attendant
Entrepeneur
Fort Worth, TX
01.2018 - Current
- Provided customer service to guests and answered questions about the photobooth.
- Set up, operated, and maintained photobooth equipment for events.
- Assisted with troubleshooting issues with the photobooth during events.
- Ensured that all guests had a pleasant experience using the photobooth.
- Performed technical maintenance of photobooth equipment as needed.
- Greeted guests upon arrival and provided clear instructions for using the photobooth.
- Conducted pre-event testing of all components of the photobooth system prior to each event.
- Worked quickly and efficiently under pressure while attending multiple events per week.
- Stocked supplies such as paper, ink cartridges, props., prior to each event as required.
Cashier
Walmart
Fort Worth, Texas
08.2021 - 10.2021
- Monitored, stocked, maintained inventory and attractive merchandise displays for customer access and purchases
- Troubleshoot errors on cashier register, handheld equipment, and other store machinery
- Provided outstanding customers service and assistance storewide in a fast-paced high-volume retail environment
- Assisted team members in labeling products, unloading merchandise
- Responsible for sales, beginning and ending sales balances
- Maintained a clean and organized work environment.
Prep
Paramont Manufacturing
Fort Worth, Texas
05.2021 - 07.2021
- Prepared commercial truck hoods for paint
- Buffed hoods
- Maintained a clean and safe work environment to meet industry standards
- Disposed of hazardous equipment following industry and company policies.
Party Attendant
Celebrations
Fort Worth, Texas
12.2019 - 12.2020
- Prepared, set- up, and sanitized party area before and after every event
- Provided efficient, courteous customer service and managed cash register and sales
- Suggested suitable services to clients for their private events.
- Greeted guests and welcomed them to the party.
- Assisted with setting up decorations, food, and drinks.
- Provided assistance to guest in locating seating areas and restrooms.
- Maintained a clean environment throughout the event.
Education
Food Handler/Seller-Server Training
360 Training
04-2024
Tarrant County College
09.2023
Honors Graduate -
North Side High School
06.2021
Makeup Artist
Boss Beauty Makeup Academy
Dallas, TXSkills
- Retail experience
- Bilingual Fluent in English and Spanish, oral, written
- Customer service experience
- Knowledge of retail software
- Cash Handling
- Customer Assistance
- Cash Register Operation
- Cash Management
- Complex Problem-Solving
- Conflict Resolution
- Merchandise Restocking
- Ordering and Stocking
- Money Handling
- Cleaning and Sanitizing
- Written and Verbal Communication
- Time Management Skills
- Cash Drawer Balancing
- Daily Reporting
- Regulatory Compliance
- Customer Relations
- Guest Inquiries
- Stocking and Replenishing
- Credit and Cash Transactions
- Scanner Operations
- Product Knowledge
- ID Verification
- Product Recommendations
Certification
- [National Phlebotomy Certification], [National Registry of Allied Health Professionals - 2022-01-05
Timeline
Front Desk Agent
Fairfield Inn And Suites Marriott
11.2024 - Current
Cashier
Walmart
08.2021 - 10.2021
Prep
Paramont Manufacturing
05.2021 - 07.2021
Party Attendant
Celebrations
12.2019 - 12.2020
Photobooth Attendant
Entrepeneur
01.2018 - Current
Food Handler/Seller-Server Training
360 Training
Tarrant County College
Honors Graduate -
North Side High School
Makeup Artist
Boss Beauty Makeup Academy