Summary
Overview
Work History
Education
Skills
Timeline
Generic

ESTEFHANI BAIRES

Oakland,CA

Summary

Results-driven professional with a focus on delivering exceptional customer support. Proven ability to effectively manage concerns, resolve conflicts, and ensure maximum customer satisfaction. Strong background in customer relations and communication, enabling the establishment of positive relationships and the delivery of outstanding service.

Overview

8
8
years of professional experience

Work History

Front Desk Agent

Hyatt Regency SOMA
04.2023 - Current
  • Collected room deposits, fees, and payments.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.

Inventory Expert

WIS Inventory
02.2022 - 04.2023
  • Assisted in the development of long-term inventory strategies, aligning them with organizational goals and ensuring their successful implementation.
  • Became counting expert making me one of the top counters for our district.
  • Went to different stores daily to conduct inventory ( e.g. Target, Ulta, Lowes, etc.)
  • Reduced stock discrepancies by conducting regular audits and maintaining accurate records of inventory levels.
  • Built long-term relationships due to prompt and courteous service.

Warehouse Worker

FedEx
05.2022 - 11.2022
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Consistently lifted materials weighing as much as 50 pounds.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.

General Warehouse Associate

Phil'z Coffee Warehouse
11.2021 - 02.2022
  • Worked in production for Phil'z Coffee
  • Help weigh and fill coffee bags with specific coffee
  • Worked with barcodes, stickers, boxes, pallet jacks, and machines in the warehouse
  • Worked effectively in fast-paced environments.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Shift Lead

Smitten
05.2021 - 10.2021
  • Tasks included being an active manager (when manager's not there), money, training, ordering, and team efficiency
  • Learned how to run the shop
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.

Kitchen Staff Member

Greek House Chefs
01.2021 - 05.2021
  • Worked in the kitchen of Alpha Delta Pi sorority
  • Assisted the chef to handle and prep the food for dinner time
  • Worked hand in hand with the housemother to assure proper and healthy food with a varying menu each day
  • Followed proper handling and sanitation procedures to comply with food safety standards and protocols.

Line Worker

Chipotle
12.2018 - 11.2019
  • Served customers and helped maintain a clean and organized FOH operation
  • BOH food prep for shifts during the AM and PM
  • Mastered various roles within the assembly line, showcasing versatility and adaptability that contributed to increased operational efficiency.
  • Helped train new employees and maintain a clean and safe work environment

Associate

JC PENNY
06.2018 - 09.2018
  • Duties included helping customers on the floor, go-backs, maintaining assigned areas on the floor
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Managed efficient cash register operations.
  • Improved ability in product selling by enrolling and upselling credit cards

Shift Lead

Smashburger
12.2016 - 05.2017
  • Worked in the FOH
  • Duties were phone orders, maintaining cleanliness, ringing up customers, and restocking
  • Closed the store on night shifts
  • Completed store opening and closing procedures and balanced tills.

Education

Associate of Arts - Child Development

Sacramento State University
Sacramento, CA
08-2017

High School -

Oakland Military Institute
Oakland, CA
01.2017

Skills

  • Customer service experience 6 Years
  • Retail experience
  • Warehouse experience
  • Guest Relations
  • Cash handling
  • Hospitality services
  • Communication skills
  • Administrative skills
  • Inventory Oversight
  • Fluent in English and Spanish

Timeline

Front Desk Agent

Hyatt Regency SOMA
04.2023 - Current

Warehouse Worker

FedEx
05.2022 - 11.2022

Inventory Expert

WIS Inventory
02.2022 - 04.2023

General Warehouse Associate

Phil'z Coffee Warehouse
11.2021 - 02.2022

Shift Lead

Smitten
05.2021 - 10.2021

Kitchen Staff Member

Greek House Chefs
01.2021 - 05.2021

Line Worker

Chipotle
12.2018 - 11.2019

Associate

JC PENNY
06.2018 - 09.2018

Shift Lead

Smashburger
12.2016 - 05.2017

High School -

Oakland Military Institute

Associate of Arts - Child Development

Sacramento State University
ESTEFHANI BAIRES