Brenda Lopez
Dallas,TX
Summary
Salvadoran immigrant seeking and maintain full-time position that offers professional challenges emphasizing towards others with compassion, utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Front Desk Agent
Marriott International
Dallas, TX
05.2023 - 10.2023
- Customer service, hospitality
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Used internal software to process reservations, check-ins and check-outs.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Answered multi-line phone system and enthusiastically greeted callers.
- Collected room deposits, fees, and payments.
Warehouse Associate
Amazon
03.2022 - 08.2022
- Warehouse
- Performed inventory control, such as counting, and stocking merchandise.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Operated forklift to safely move and safeguard stock and supplies in warehouse.
- Operated equipment while observing standard safety procedures.
Palapa
El Rio Grande Latin Market
08.2019 - 06.2020
- Customer service, grocery store
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Youth Care Worker
Church Worker
Dallas, TX
11.2018 - 11.2021
- Assisted youth and adults with obtaining resources such as food, clothing and shelter.
- Completed clear and concise documentation of client’s behavior and actions.
- Utilized system model to teach youth life skills in accordance with individualized treatment plans.
- Aided with crisis intervention by redirecting negative behaviors and offering peer counseling.
- Listened to clients' concerns and provided encouragement and support.
- Determined clients' risk of self-harm or other dangerous behaviors.
- Collaborated with other professionals to coordinate comprehensive care for clients.
Security Officer
Favorite Healthcare Staffing
Chicago, IL
10.2023 - Current
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
Education
College in Medical Assisting - Medical Assisting
The College of Health Care Professions-Dallas
Dallas, TXHigh school diploma -
Inspired vision academy
Dallas, TX05.2020
Skills
- Bilingual
- Customer service (6 years)
- Hospitality (3 years)
- Youth care worker (4 years)
- Fast learner (4 years)
- Fluent in language
- Compassionate Caregiving
- Flexible Schedule
- Communication and Interpersonal Skills
- Cultural Sensitivity
- Emotional Support
- Public Speaking
- Strong Work Ethic
- Computer knowledge
Languages
English
Native or Bilingual
Spanish - Fluent
Native or Bilingual
Timeline
Security Officer
Favorite Healthcare Staffing
10.2023 - Current
Front Desk Agent
Marriott International
05.2023 - 10.2023
Warehouse Associate
Amazon
03.2022 - 08.2022
Palapa
El Rio Grande Latin Market
08.2019 - 06.2020
Youth Care Worker
Church Worker
11.2018 - 11.2021
College in Medical Assisting - Medical Assisting
The College of Health Care Professions-Dallas
High school diploma -
Inspired vision academy