Karisa Williams
Des Moines,IA
Summary
Hardworking employee with great customer service skills, can multitask under pressure, and ultilizes time management abilities appropriately. Genuinely devoted to giving every customer a positive and memorable experience.
Overview
12
12
years of professional experience
Work History
Housekeeping/Front Desk
La Quinta Hotel by Wyndham
Altoona, USA
07.2026 - Current
- Greeted guests with a friendly, professional attitude, ensuring prompt check-in.
- Collaborated with front desk to ensure timely room turnover for arriving guests.
- Process reservations, cancellations, and room changes using hotel property management systems.
- Cleaned and inspected guest rooms, upholding brand quality and cleanliness standards.
- Vacuum, dusted, sanitized, and cleaned bathrooms, bedrooms, and common areas.
Front Desk Agent
Towneplace Suites
Urbandale, USA
05.2023 - 10.2023
- Created personalized experiences for each guest by attentively addressing their individual needs.
- Greeted customers warmly and provided detailed information about local attractions and directions, enhancing their experience.
- Managed night shifts independently, overseeing operational reports, guest transactions, and ensuring accuracy in all checks.
- Utilized FOSSE and FSPMS systems to manage transactions efficiently in a high-paced environment.
Guest Experience Expert
Marriott International
Des Moines, USA
05.2022 - 04.2023
- Checking guests in and out, answering phones, handling guest complaints, communicating with third party vendors such as Expedia/Priceline.
- Locating reservations, auditing room and tax paperwork if closing as MOD on nights needed.
- Marriott has over 400 rooms at their location. Having worked at both locations in DSM and WDM, multitasking and teamwork are important and those are two things I can bring to the team.
- Teamwork makes the dream work, and only synchrony can allow the hotel to thrive and make its best delivery.
Daycare Teacher
Appletree Daycare
Waukee, USA
02.2017 - 06.2017
- Supported children's academic progress and taught healthy social interactions and age-appropriate behaviors to enhance development.
- Ensured safe play environment by actively monitoring children's play activities to promote safety.
- Facilitated communication with parents regarding children's health, wellness, and daily activities to foster strong relationships.
Hostess
Cheesecake Factory
West Des Moines, USA
02.2016 - 06.2017
- Assigned guests to suitable tables per server rotation and engaged with guests to build positive rapport.
- Assign guests to suitable tables according to the server's rotation and routinely speak with guests to establish a positive rapport.
- Managed wait lists, provided time estimates, and coordinated party reservations to optimize guest flow.
- Greeted every guest with genuine hospitality, contributing to an exceptional dining experience.
Front Desk Agent
Baymont Inn and Suites
Des Moines, USA
06.2014 - 01.2016
- Greeted, registered, and assigned rooms based on guest preferences to enhance satisfaction.
- Make and confirm reservations and recommend other establishments if we cannot accommodate a guest's desires/needs.
- Posted charges for rooms, food, liquor, and telephone calls to ledger, reviewed accounts with guests during check-out to ensure accuracy.
- Addressed guest issues in the absence of a manager.
Education
HiSET/GED
Des Moines, USASkills
- Adaptability
- Problem Solving
- Communication Skills
- Large Cash Handling
- Decision Making
- Customer Service
- Microsoft Office/Excel
- Accounting
- Auditing
- Host/Hostess
- FSMPS/MARSHA/FOSSE
- MICROS/ALOHA
- Serving Experience
- Front desk operations
- Guest relations
- Reservation processing
- Housekeeping
- Team collaboration
- Interpersonal skills
- Supervision and leadership
AWARDS
ServSafe Certificate, 2014
REFERENCES
- ROB TORRES 515-303-6426 [MANAGED ME DIRECTLY/SUPERVISOR] KNOWN SINCE 2022
- EUGENE ROGERS 515-661-0844 [WORKED WITH ME/COWORKER] KNOWN SINCE 2014
- KEELY MURPHY 515-499-8804 [MENTORED ME/SUPPORT/FRIEND] KNOWN SINCE 2019
Timeline
Housekeeping/Front Desk
La Quinta Hotel by Wyndham
07.2026 - Current
Front Desk Agent
Towneplace Suites
05.2023 - 10.2023
Guest Experience Expert
Marriott International
05.2022 - 04.2023
Daycare Teacher
Appletree Daycare
02.2017 - 06.2017
Hostess
Cheesecake Factory
02.2016 - 06.2017
Front Desk Agent
Baymont Inn and Suites
06.2014 - 01.2016
HiSET/GED