Josie Dilts
Yakima,WA
Summary
Proactive Continuous Improvement Professional offering 9 years of demonstrated success aiding companies to optimize and streamline processes to propel improvements in efficiency, productivity and revenue generation. Ambitious and confident leader with invaluable insights and critical-thinking skills.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Board Member
United Way of Central Washington
Yakima, WA
09.2025 - Current
- Engaged in fundraising and resource development efforts by reaching out to interested partners and donors.
- Reviewed funding proposals for alignment with organizational goals.
- Engaged in community outreach efforts to promote awareness of community services.
- Participated in board meetings, contributing insights and recommendations.
- Approved organizational strategies, budgets and business decisions.
- Responsible for securing $18k in FY26 through corporate sponsorships, corporate gifts, employee campaigns, personal contribution, and donation procurement.
Lean Facilitator
Tree Top, Inc.
Selah, WA
03.2025 - Current
- Collaborated with the Lean & Continuous Improvement team to facilitate Lean projects across two fiscal years, contributing to a portfolio of initiatives that delivered $3.5M in verified company savings.
- Facilitated rapid kaizen event workshops to identify waste and transform processes.
- Developed and facilitated training materials for employees on Lean/Continuous Improvement principles and practices.
- Developed and implemented company-wide Lean Communication Strategy to boost employee awareness, engagement, transparency, recognition, and leadership alignment.
- Partnered with Sales, Supply Chain, Quality, Marketing, Finance, Information Technology, Human Resources, and other stakeholders to identify opportunities, analyze root causes, and implement sustainable process improvements to eliminate waste.
- Designed and implemented visual management posters to promote Lean concepts.
- Functioned as a consultant to CEO and Senior Leadership to advise of existing process waste and recommend improvements.
- Conducted post-implementation reviews to evaluate the success of Lean initiatives.
Business Process Specialist
Premier Roofing Company
Omaha, NE
01.2022 - 12.2024
- Led cross-functional teams to analyze current processes, identify bottlenecks, and design optimized and or automated workflows that incorporated best practices in order to increase team productivity and customer value levels across departments.
- Implemented new technologies to improve operational effectiveness and reduce costs associated with manual processes.
- Performed root cause analysis on identified issues related to business process failures or delays.
- Monitored performance metrics and key performance indicators (KPIs) related to key business processes in order to track progress towards goals.
- Implemented Lean and Six Sigma principles to reduce waste and enhance productivity
- Utilized project management tools and methodologies to develop and execute significant projects supporting identified business process improvement opportunities
- Collaborated with key stakeholders to define project scopes, timelines, objectives, and other project success criteria
- Designed detailed process maps and flow charts to visualize proposed changes
- Facilitated and administered process pilot testing and provided post-implementation support
Operational Excellence Champion
Mutual Of Omaha
Omaha, NE
03.2018 - 01.2022
- Facilitated and managed continuous improvement kaizen activities using lean methodology
- Organized, produced, and hosted monthly Community of Practice sessions and small group discussions over concepts and techniques pertaining to operational excellence and continuous improvement methods relevant to the Operational Excellence network of 250+ associates
- Facilitated daily standup meetings to review department metrics and identify impediments within business processes
- Developed and facilitated virtual courses on operational excellence tools and concepts
- Developed and implemented process improvement strategies resulting in a 49% reduction in total claims process cycle time
Claims Analyst II
Mutual Of Omaha
Omaha, NE
01.2018 - 01.2022
- Ensured accurate, prompt, and thorough evaluation of claims by analyzing and determining policy details and claim benefit amount
- Managed many tasks at one time including customer interaction, documentation, and navigating the operating system
- Interviewed candidates for Claims Analyst job position
Education
High School Diploma -
Thomas Jefferson High School
Council Bluffs, IA06-2017
Skills
- Process Analysis, Design, and Optimization
- Stakeholder Engagement
- Change Management
- Project Management
- Facilitation/Presentation/Training
- Data Assessment and Analysis
- Executive Level Communication
- Proficient in Tableau, JIRA, Asana, Visio, SmartDraw, Microsoft Office, and Google Workspace
- Problem-Solving
Certification
- Six Sigma Global Institute - Certified Lean Practitioner - ID: 163052296
- American Society for Quality (ASQ) - Member - ID: 200199983
Timeline
Board Member
United Way of Central Washington
09.2025 - Current
Lean Facilitator
Tree Top, Inc.
03.2025 - Current
Business Process Specialist
Premier Roofing Company
01.2022 - 12.2024
Operational Excellence Champion
Mutual Of Omaha
03.2018 - 01.2022
Claims Analyst II
Mutual Of Omaha
01.2018 - 01.2022
High School Diploma -
Thomas Jefferson High School