Josie Frazel

- Builds strong client loyalty and drives sales

- Drives merchandise operations including merchandise sets, maintenance of testers and cleanliness hygiene standards

- Ensure replenishment on stock floor

- Support inventory management and pricing needs within department

- Confirms visual elements of shop

- Ensures all tasks are completed within department and to Sephora standards

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

• Assisted hairdressers with cutting, coloring, and styling hair to maintain salon workflow efficiency.
• Streamlined communication between stylists and clients during consultations to ensure accurate understanding of desired outcomes from hair services provided.
• Supported hairstylists with color mixing, shampooing, and blow-drying for efficient client service.
• Exhibited strong multitasking skills while juggling numerous tasks simultaneously, such as answering phones, checking out customers, washing towels, or sweeping floors.