Iyanna Lee
El Mirage,AZ
Summary
Proven leader at Kohl's, adept in operational efficiency and workforce management, significantly enhancing team productivity and customer satisfaction. Expert in multitasking and quick learning, ensuring high-quality service delivery and project success. Skilled in fostering employee engagement and client relationships, driving exceptional results.
Overview
4
4
years of professional experience
Work History
Sephora Operations Lead
Kohls Department Store
06.2022 - Current
- Enhanced team productivity by providing ongoing training and development opportunities.
- Managed and allocated staff and material resources to meet production goals.
- Fostered a positive work environment by promoting open communication, teamwork, and employee engagement.
- Planned operations and activities, and led projects.
- Managed daily operations, ensuring timely delivery of high-quality products and services to clients.
- Led project teams through all phases of implementation, from initial planning to final execution, ensuring successful completion within defined timelines.
Service Associate
Kohl's
08.2020 - 05.2022
- Handled high-volume calls, effectively addressing customer needs while maintaining professionalism.
- Managed customer issues and enhanced satisfaction by matching optimal solutions to individual customer needs.
- Collaborated with team members to streamline processes and improve overall service efficiency.
- Developed strong relationships with clients through consistent communication and excellent service delivery.
- Unloaded, loaded, and stocked merchandise.
- Balanced multiple priorities effectively while maintaining a keen focus on delivering exceptional customer experiences consistently.
Education
Bachelor of Science - Business
University of Phoenix
Surprise, AZ10.2025
Skills
- Operational Efficiency
- Motivational attitude
- Scheduling Coordination
- Workforce Management
- Acknowledgment of customer needs
- Multitasking
- Product Knowledge
- Time Management
- Quick learning
Timeline
Sephora Operations Lead
Kohls Department Store
06.2022 - Current
Service Associate
Kohl's
08.2020 - 05.2022
Bachelor of Science - Business
University of Phoenix
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