Josie Knighten
Brantley ,AL
Summary
I am a motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. I have experience stepping into roles and quickly making positive changes to drive company success daily. I remain focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. I can be very helpful in any situation needed and I strive to become better for myself and anyone else daily. I can make adjustments to anything quickly and I am always willing to help with anything. I have a very optimistic and outgoing personality and love working with others.
Overview
4
4
years of professional experience
Work History
Crenshaw County Courthouse
Dawn Rayborn
Luverne, AL
06.2024 - Current
- Provided accurate information about company policies and procedures to customers.
- Produced reports detailing customer interaction statistics on a regular basis.
- Developed strong relationships with customers by providing exceptional customer service experience.
- Provided customer service by answering incoming calls and responding to inquiries.
- Monitored file inventory levels and reordered supplies as necessary.
Sips Beer Garden-Catering
Lyndsay Taylor
Troy, AL
06.2020 - Current
- Took orders for food and drinks and delivered them to guests.
- Answered questions about menu items, ingredients, and pricing.
- Replenished beverages when necessary.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Assisted other wait staff members in times of heavy customer traffic.
- Bussed tables as needed during peak hours.
- Developed positive relationships with regular customers through friendly conversation.
- Provided excellent customer service by addressing any complaints or concerns promptly.
331 Nutrition
Caitlin Money
Brantley, AL
08.2023 - 03.2024
- Greeted customers and provided excellent customer service.
- Resolved customer complaints in a professional manner.
- Provided drink suggestions to customers based on their preferences.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Performed opening and closing duties including restocking supplies.
- Stocked ice bins and coolers as needed throughout shift.
- Developed good working relationships with fellow employees through effective communication.
Education
Associate of Science - Transfer
Lurleen B Wallace Community College
Andalusia, AL05-2024
High School Diploma -
Brantley High School
Brantley, AL05-2023
Skills
- Optimistic
- Stress Tolerance
- Athletic Ability
- Adaptive thinking
- Top-notch negotiation skills
- Strong problem-solving aptitude
- Reliability
- Problem Resolution
- Relationship Building
- Organization and Time Management
- Decision-Making
- Calm Under Pressure
Timeline
Crenshaw County Courthouse
Dawn Rayborn
06.2024 - Current
331 Nutrition
Caitlin Money
08.2023 - 03.2024
Sips Beer Garden-Catering
Lyndsay Taylor
06.2020 - Current
Associate of Science - Transfer
Lurleen B Wallace Community College
High School Diploma -
Brantley High School
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