Hi, I’m
JOSIE KNIGHTEN
Service Clerk
Brantley,AL
Summary
I am a motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. I have experience stepping into roles and quickly making positive changes to drive company success daily. I remain focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. I can be very helpful in any situation needed and I strive to become better for myself and anyone else daily. I can make adjustments to anything quickly and I am always willing to help with anything. I have a very optimistic and outgoing personality and love working with others.
Overview
4
years of professional experience
Work History
Crenshaw County Courthouse, Dawn RaybornLuverne, AL
06.2024 - Current
Sips Beer Garden, Lyndsay TaylorTroy, AL
Nutrition
06.2020 - Current
Caitlin MoneyBrantley, AL
08.2023 - 03.2024
Job overview
- Provided accurate information about company policies and procedures to customers
- Produced reports detailing customer interaction statistics on a regular basis
- Developed strong relationships with customers by providing exceptional customer service experience
- Provided customer service by answering incoming calls and responding to inquiries
- Monitored file inventory levels and reordered supplies as necessary
- Took orders for food and drinks and delivered them to guests
- Answered questions about menu items, ingredients, and pricing
- Replenished beverages when necessary
- Maintained a clean work station by restocking supplies, wiping down counters
- Assisted other wait staff members in times of heavy customer traffic
- Bussed tables as needed during peak hours
- Developed positive relationships with regular customers through friendly conversation
- Provided excellent customer service by addressing any complaints or concerns promptly
- Greeted customers and provided excellent customer service
- Resolved customer complaints in a professional manner
- Provided drink suggestions to customers based on their preferences
- Managed cash drawer at the end of each shift ensuring accuracy of funds received
- Performed opening and closing duties including restocking supplies
- Stocked ice bins and coolers as needed throughout shift
- Developed good working relationships with fellow employees through effective communication.
Education
B Wallace Community College
Associate of Science
May 2024
Brantley High School
High School Diploma
May 2023
University Overview
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Skills
- Optimistic
- Stress Tolerance
- Athletic Ability
- Adaptive thinking
- Top-notch negotiation skills
- Strong problem-solving aptitude
- Reliability
- Problem Resolution
- Relationship Building
- Organization and Time
- Management
- Decision-Making
- Calm Under Pressure
Accomplishments
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Timeline
Crenshaw County Courthouse, Dawn Rayborn
06.2024 - Current
Caitlin Money
08.2023 - 03.2024
Nutrition
Sips Beer Garden, Lyndsay Taylor
06.2020 - Current
B Wallace Community College
Associate of Science
Brantley High School
High School Diploma
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