Josie Lovan
Lululemon Athletica
West Des Moines
2
years of professional experience
Highly organized Guest Experience Leader known for exceptional customer service and operational oversight. Committed to maintaining high standards in brand representation and employee coaching, with a focus on driving team success and customer satisfaction.
Work History
Guest Experience Leader
9 Months- Coordinated community events that enhanced brand engagement and visibility.
- Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
- Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
- Fostered a supportive work environment through coaching sessions, team-building activities, and open communication channels for staff feedback.
Visual Merchandising Lead
7 Months- Conducted regular store walkthroughs to ensure adherence to visual standards and guidelines.
- Developed seasonal merchandising plans that reflect brand identity and market demands.
- Coordinated cross-departmental efforts to maintain inventory accuracy for displayed products.
- Enhanced store aesthetics by designing eye-catching visual displays and window presentations.
Front Desk Coordinator & Esthetician
11 Months- Enhanced customer satisfaction by promptly greeting clients and efficiently managing appointments.
- Facilitated smooth transactions, accurately processing payments and maintaining balanced cash registers daily.
- Maintained up-to-date knowledge of salon services and industry trends in order to provide accurate information and recommendations to clients.
- Increased sales revenue by promoting salon products and services through comprehensive knowledge and persuasive recommendations.
Human Resources Expert
8 Months- Facilitated recruitment processes by screening resumes and scheduling interviews for candidates.
- Assisted in onboarding new employees, ensuring smooth integration into company culture.
- Managed employee records and maintained HR databases for accuracy and compliance.
- Collaborated with team members to develop training materials and workshops for staff development.
Education
Esthiology - Esthetics
- Awarded Academic Champion Certificate
Skills
Customer/Client relations
Brand representation
Client relations
Exceptional communication
Client appointment management
Customer service excellence
Timeline
Guest Experience Leader
Lululemon Athletica
11.2025 - CurrentRead More
Visual Merchandising Lead
Target
04.2025 - 11.2025Read More
Human Resources Expert
Target
08.2024 - 04.2025Read More
Front Desk Coordinator & Esthetician
Art Of Life Salon & Spa
07.2024 - 06.2025Read More
Aveda Institute
Esthiology from Esthetics
Read More