Josie Mitchell
Bath,MI
Summary
Competent and reliable supervisor with seven years of on the job housekeeping experience. Valued for efficient and effective work in all present and past positions. Known for dependability and the attention to detail needed to work as a team to provide guests the best experience possible.
Overview
5
5
years of professional experience
Work History
Housekeeping Supervisor
Graduate Hotels
05.2022 - Current
- Assigned housekeeping staff to specific areas and room blocks based on abilities and daily requirements.
- Conducted routine inspections of guest rooms to ensure quality and cleanliness for patrons.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Communicated repair needs to maintenance staff.
- Worked with front desk to respond promptly to all guest requests.
- Managed inventory of hotel items.
Laundry Attendant
The Graduate Hotel
07.2021 - 05.2022
- Trained incoming staff on proper laundry room rules and procedures
- Ensured cleanliness of laundry room
- Sorted, washed, and folded all materials according to hotel guidelines
- Ensured organization and availability of items in each floor's housekeeping storage room
- Maintained an updated inventory of hotel items
- Responded appropriately to guest requests and concerns
- Completed tasks with efficiency and accuracy with minimal supervision
- Collaborated with fellow team members to create an inclusive work environment
Housekeeper
Beachway Hotel and Resort
06.2016 - 08.2019
- Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.
- Ensured all rooms were inspected and held to site standards.
- Managed inventory of hotel items.
- Handled guest requests and concerns with professionalism and patience.
- Restocked linen and cycled towels and sheets through laundry machines.
Education
Bachelors Degree - English
Michigan State University
East Lansing, MI05.2022
High School Diploma -
Hamilton High School
Hamilton, MI05.2018
Skills
- Problem-solving
- Organization
- Attention to detail
- Dependability
- Interpersonal communication
- Time management
- Efficiency
Awards
Laurence Allen Tate Film Writing Award
Awarded May 2022
This is awarded yearly to the best script written within the writing department at Michigan State University that deals with issues faced by the LGBTQ+ community.
Best and Simplest Solution Award
Awarded October 2022
This is awarded quarterly to a Graduate associate based upon nomination from management and other staff members.
Timeline
Housekeeping Supervisor
Graduate Hotels
05.2022 - Current
Laundry Attendant
The Graduate Hotel
07.2021 - 05.2022
Housekeeper
Beachway Hotel and Resort
06.2016 - 08.2019
Bachelors Degree - English
Michigan State University
High School Diploma -
Hamilton High School