Hi, I’m
Josie Moore
Wichita Falls,TX
Summary
I currently pose 5 years of experience in the food service industry, 3 of those years spent supervising shifts. I have over 3 and a half years of experience and training in a call center setting or work from home call center setting and always looking to improve my skills in new areas. Accountable Insurance Representative with excellent client management and insurance plan promotion. Highly effective juggler of multiple competing responsibilities simultaneously. Proven history of exceptional time management and customer service. I’m seeking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
years of professional experience
1
Certification
Work History
Teleperformance USA
Licensed Insurance Agent
02.2024 - Current
Job overview
- I am a national property and casualty licensed insurance agent taking billing, auto and renters insurance calls for liberty mutual
- I also offer service for plp umbrella policies.
Foundever
Licensed Insurance Agent
06.2022 - 12.2023
Job overview
- I am a national property and casualty licensed insurance agent taking billing, auto and renters insurance calls for liberty mutual
- I also offer service for plp umbrella policies.
Quality Inn and Suites
Front Desk Clerk
01.2022 - 06.2022
Job overview
- I check guests in and out of the hotel, make sure all payments are made for checked in reservations and help address any concerns guest might have through my shift, answering questions, phone calls, emails and all requests either before, during or after their stay.
Home2 Suites & Tru by Hilton
Front Desk Agent
07.2021 - 11.2021
Job overview
- I check guests in and out of the hotel, make sure all payments are made for checked in reservations and help address any concerns guest might have through my shift, answering questions, phone calls, emails and all requests either before, during or after their stay.
The Results Companies
Customer Service Agent - Call Center
06.2020 - 04.2021
Job overview
- I took phone calls regarding sales, customer service and some technical service for a awning sales company, identity theft security company, charity organizations taking donations and other service providers.
Dairy Queen
Shift Leader
02.2019 - 06.2020
Job overview
- I aided both cashiers and fry cooks during the day
- I open the restaurant, making sure it is ready for business whenever my manager needed
- I closed the store making sure it was clean and ready for the next day, counted money from the registers and prepare bank deposits whenever my manager needed.
USA800
Customer Advocate
02.2018 - 02.2019
Job overview
- I took phone calls regarding sales, customer service and some technical service for a awning sales company, identity theft security company, charity organizations taking donations and other service providers.
Dairy Queen
Shift Leader
03.2015 - 02.2018
Job overview
- I aided both cashiers and fry cooks during the day
- I open the restaurant, making sure it is ready for business whenever my manager needed
- I closed the store making sure it was clean and ready for the next day, counted money from the registers and prepare bank deposits whenever my manager needed.
Education
University of PhoenixTempe, AZ
Bachelor Of Science from Applied Psychology
Seymour High school
High school or equivalent
05.2017
Skills
- Fast Food (5 years)
- Shift Lead (3 years)
- Call Center (3 years 7 months)
- Cash Handling
- Front Desk
- Goal Oriented Approach
- Policy Management
- Customer Service
- Licensed Insurance Agent
- Auto insurance
Certification
- Personal Lines Property & Casualty License
Timeline
Licensed Insurance Agent
Teleperformance USA
02.2024 - Current
Licensed Insurance Agent
Foundever
06.2022 - 12.2023
Front Desk Clerk
Quality Inn and Suites
01.2022 - 06.2022
Front Desk Agent
Home2 Suites & Tru by Hilton
07.2021 - 11.2021
Customer Service Agent - Call Center
The Results Companies
06.2020 - 04.2021
Shift Leader
Dairy Queen
02.2019 - 06.2020
Customer Advocate
USA800
02.2018 - 02.2019
Shift Leader
Dairy Queen
03.2015 - 02.2018
University of Phoenix
Bachelor Of Science from Applied Psychology
Seymour High school
High school or equivalent