Josie Orozco
Los Angeles,CA
Summary
Dedicated and organized financial professional with outstanding relationship-building and problem-solving skills. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments. Self-motivated team player adept at cultivating partnerships and building lasting relationships across all demographics and management levels. Dynamic and reliable with exceptional customer service and communication skills. Results-driven management professional with several years of experience in operations, production management, organizational development and team building within diverse industries. Highly adept in planning, coordinating and executing successful production strategies.
Overview
7
7
years of professional experience
Work History
Data Center Security Specialist
Amazon Web Services
El Segundo, CA
02.2022 - Current
- Presented reports, findings and recommendations to upper management and relayed information regarding potential threats.
- Managed multiple projects simultaneously while ensuring successful completion of each individual project.
- Developed and implemented project plans to meet deadlines, budgets and objectives.
- Crafted operations best practices using audits and project management team feedback.
- Resolved challenges associated with company websites, vendors and telecoms.
- Planned delivery routing, team workflows and promotional initiatives.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Created detailed reports on the performance of individual departments within operations.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Developed and implemented operational procedures to ensure quality standards are met.
- Managed credentialing for site employees, consultants and subcontractors.
- Supervised property entrances and exits and monitored employee safety.
- Recorded required data for incident reports and files quickly and accurately.
- Wrote detailed reports regarding daily security activities and notable incidents.
- Demonstrated strong attention to detail and accuracy when providing information to Security Management.
- Documented security-related situations and submitted in-depth reports to superiors.
- Managed employee access, security roles and permissions.
- Surveyed multiple CCTV feeds to closely monitor important areas on grounds.
- Implemented new security protocols to prohibit trespassing and increase safety.
- Oversaw highly effective security team and managed scheduling and resource allocation.
- Guided employees on understanding and meeting changing customer needs and expectations.
- Coordinated with internal stakeholders and external vendors to ensure smooth execution of projects.
- Prepared detailed reports on project performance metrics for senior management review.
- Created presentations related to special projects that were used by senior management during quarterly reviews.
- Monitored communication within the company to develop and implement technological and procedural protocols for interdepartmental transmission of information and work products.
- Monitored and improved efficiency of processes, team performance, and customer service.
Security Supervisor
Inter-Con Security Systems Inc.
El Segundo, CA
04.2020 - 01.2022
- Recorded required data for incident reports and files quickly and accurately.
- Supervised property entrances and exits and monitored employee safety.
- Monitored entire facility using CCTV while simultaneously performing dispatch duties.
- Communicated and enforced compliance with state and local laws while emphasizing company standards of professionalism and safety.
- Assessed company security risks and developed actionable solutions to be presented to management.
- Developed procedures for emergency response and crisis management, physical security, information protection, incident management and investigation units.
- Implemented video surveillance, motion detection and closed-circuit television systems to aid in monitoring premises.
- Led security team and contributed to on-call shifts.
- Provided security team leadership and contributed to on-call duties.
- Guarded restricted areas to prevent unauthorized entry.
- Patrolled and secured industrial and commercial premises to prevent intrusion.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
- Secured personnel and premises by inspecting buildings, patrolling property and monitoring surveillance cameras.
- Documented security-related situations and submitted in-depth reports to superiors.
- Enforced security regulations and escorted non-compliant individuals to private areas for processing.
- Responded to alarms and disturbances to maintain safety.
- Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
- Monitored premises and recorded activity in daily officer reports.
- Immediately reported safety hazards for remediation response.
- Monitored security cameras and fire, building and alarm systems.
- Triaged problems quickly and provided precise and clear information while working under minimum supervision.
- Operated scanning equipment to keep entrance lines moving efficiently.
Team Member
The Staples Center
Los Angeles, CA
12.2018 - 03.2020
- Resolve product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
- Recommend potential products or services to management by collecting customer information and analyzing customer needs.
- Greet customers warmly and ascertain the problem or reason for calling.
- Built and maintained relationships with peers and upper management to drive team success.
- Answered incoming telephone calls to provide store, products, and services information.
- Coached team members on security risks and loss prevention to aid in mitigating store theft.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication.
Purchasing Assistant
DermStore
El Segundo, CA
02.2018 - 09.2018
- Collected, tracked and organized data to evaluate current business and market trends.
- Computed, recorded, and proofread data, records and reports.
- Documented process flows and developed requirements for functional improvements and enhancements.
- Balanced reports and batch summaries to submit for approval.
- Monitored accounts payable and receivable status and delegated tasks as needed.
- Communicated with vendors and clients to facilitate timely payments.
- Determined best short- and long-term tracking methodology.
- Received and submitted payments and applied amounts to customer balances.
- Performed research and due diligence to resolve issues in a timely manner.
Education
High School Diploma -
Linda Esperanza Marquez High School B Libra Academy
Los Angeles, CA2014
Associate of Arts - Criminal Justice
East Los Angeles College
Los Angeles, CATimeline
Data Center Security Specialist
Amazon Web Services
02.2022 - Current
Security Supervisor
Inter-Con Security Systems Inc.
04.2020 - 01.2022
Team Member
The Staples Center
12.2018 - 03.2020
Purchasing Assistant
DermStore
02.2018 - 09.2018
High School Diploma -
Linda Esperanza Marquez High School B Libra Academy
Associate of Arts - Criminal Justice
East Los Angeles College