Josie Sandoval
Laguna Beach,CA
Summary
Customer-focused professional with 9+ years of experience in luxury hospitality and fine dining, specializing in relationship building, consultative recommendations, and creating exceptional client experiences. Proven ability to build trust quickly, communicate effectively, manage multiple priorities, and exceed customer expectations in fast-paced environments. Recently completed the Tim Basa & Telarus Sales Mastery Course and eager to transition into technology sales where strong communication and customer-first skills can drive business growth.
Overview
11
11
years of professional experience
Work History
Fine Dining Server
Hotel Laguna
Laguna Beach, California
12.2024 - Current
- Manage 8-10 tables and 100+ guests per shift, thriving in fast-paced environment while maintaining attention to detail and professionalism
- Identify guest preferences and recommended tailored food and beverage options
- Build lasting relationships that foster repeat business and guest loyalty
Fine Dining Server
The Resort at Pelican Hill
Newport Coast, California
09.2017 - 10.2024
- Delivered personalized, high-touch service in high-volume luxury resort, fostering strong rapport with guests
- Cultivated relationships with VIP guests and golf members by recalling names and preferences
- Promoted through customer-facing roles (Server, Beverage Cart Attendant, Hostess) due to strong performance and leadership skills
Fine Dining Server
Las Brisas
Laguna Beach, California
01.2016 - 2023
- Provided personalized customer service to enhance dining experience in high-volume fine dining setting
- Onboarded and mentored new employees on service procedures and hospitality standards to ensure consistent service quality
- Coordinated multiple tasks while ensuring accurate order processing and timely service delivery
Education
Bachelor of Arts -
University of California, Irvine
Irvine, CA01-2021
Skills
- Relationship Building
- Customer Success
- Consultative Selling
- Objection Handling
- Active Listening
- Negotiation
- Time Management
- Fluent in English and Spanish
Technical Skills
- Microsoft Word
- Excel
- PowerPoint
- Google Workspace
Timeline
Fine Dining Server
Hotel Laguna
12.2024 - Current
Fine Dining Server
The Resort at Pelican Hill
09.2017 - 10.2024
Fine Dining Server
Las Brisas
01.2016 - 2023
Bachelor of Arts -
University of California, Irvine