Josie Smith
Murchison,TX
Summary
Dynamic professional with a proven track record at Claims Administrative Services, excelling in provider relations and claims resolution. Leveraging excellent communication and attention to detail, adept at resolving complex issues and enhancing provider satisfaction. Skilled in multitasking and task prioritization, consistently delivering results and fostering teamwork to drive operational success.
Overview
11
11
years of professional experience
Work History
Provider Relations Specialist
Claims Administrative Services
03.2025 - Current
- Serve as a primary contact for healthcare providers, clinics, hospitals, and medical groups.
- Respond to provider inquiries regarding policies, claims, reimbursement, credentialing, and network requirements.
- Research and resolve escalated provider issues such as claim denials, billing disputes, authorization problems, and network discrepancies.
Claims Clerk
Claims Administrative Services
02.2018 - 03.2025
- Prepare outgoing mail by accurately folding, stuffing, and organizing documents for distribution.
- Enter miscellaneous payments into the system with accuracy and attention to detail.
- Fax documents and ensure successful transmission and proper filing of confirmations.
Waitress
Clear Springs
03.2020 - 10.2020
- Greet guests promptly and provide friendly, attentive customer service throughout their visit.
- Take food and beverage orders accurately and enter them into the POS system.
- Handle cash, process payments, and manage receipts while maintaining accuracy.
ER Registration Clerk
UT of Athens
06.2015 - 02.2018
- Collected and verified patient information to ensure accurate registration in hospital systems.
- Assisted in maintaining a smooth workflow by directing patients to appropriate departments.
- Utilized electronic health record systems to update patient records efficiently.
- Communicated effectively with medical staff and patients to address inquiries and concerns.
Education
High School Diploma -
Brownsboro High School
Brownsboro, TX05.2013
Skills
- Teamwork
- Time management
- Multitasking skills
- Attention to detail
- Reliability
- Excellent communication
- Task prioritization
Timeline
Provider Relations Specialist
Claims Administrative Services
03.2025 - Current
Waitress
Clear Springs
03.2020 - 10.2020
Claims Clerk
Claims Administrative Services
02.2018 - 03.2025
ER Registration Clerk
UT of Athens
06.2015 - 02.2018
High School Diploma -
Brownsboro High School