Cassandra Fasano
Patchogue
Summary
Results-driven Provider Relations Specialist with a strong background in cross-functional teamwork and effective communication. Known for managing complex enrollment workflows and improving data integrity, contributing to enhanced client satisfaction and streamlined operations.
Overview
9
9
years of professional experience
Work History
Provider Relations Specialist
Catholic Health Services
Melville
02.2025 - Current
- Processed and submitted monthly provider rosters to payers for Catholic Health IPA enrollment.
- Coordinated with payers through regular calls to ensure accurate enrollments, and to resolve issues.
- Managed claim escalations using trackers, monitoring progress through resolution.
- Responded promptly to inquiries from both internal staff members and external customers regarding provider relations matters.
- Coordinated communication between providers and internal teams to streamline enrollment workflow.
- Maintained provider databases using enrollment management software for data integrity.
Enrollment Specialist
Symplr
Bethpage
10.2020 - 02.2025
- Prepared reports on enrollment statistics and discussed how to improve enrollment procedures during team meetings.
- Met with division leaders and consultants to discuss strategies to increase sales.
- Strategized long-term business objectives by assessing customer feedback for direction on process improvements.
- Handled new enrollments by entering customers' data and reviewing information. Data entry and CAQH maintenance. Manage client accounts and lead meetings including agenda, updates, PAR percentage, outstanding items, and action items.
- Assisted with customer requests and answered questions to improve satisfaction.
- Reviewed applications for accuracy before submitting them for approval.
Data and Documentation Specialist
BioIVT
Westbury
01.2017 - 01.2020
- Enter sample information including-patient demographics, medications & treatments, concurrent diagnoses, patient history, and other medical data.
- Filing and other daily office activities and maintenance.
- Prepare documentation required with shipments.
- Pack and label specimens.
Education
Master of Science - Healthcare Administration
Russell Sage College
Albany, NY05.2021
Bachelor of Science - Science, Technology, And Society
SUNY Farmingdale
Farmingdale, NY12.2017
Skills
- Understanding of customer support
- Data entry skills
- Cross-Functional Teamwork
- Customer Service Expertise
- Client Advocacy
- Telephone and Email Skills
- Client Relationship Building
References
References available upon request.
Timeline
Provider Relations Specialist
Catholic Health Services
02.2025 - Current
Enrollment Specialist
Symplr
10.2020 - 02.2025
Data and Documentation Specialist
BioIVT
01.2017 - 01.2020
Master of Science - Healthcare Administration
Russell Sage College
Bachelor of Science - Science, Technology, And Society
SUNY Farmingdale
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