Josie Vega
Playful Pack Dog Daycare & Boarding
Fairfax,VA
1
Language
1
Certification
4
years of professional experience
Experienced with managing front desk operations efficiently and courteously. Utilizes excellent communication and organizational skills to handle guest inquiries and administrative tasks seamlessly. Track record of enhancing customer satisfaction and supporting team goals in dynamic environments.
Professional with extensive experience in providing exceptional customer service and administrative support. Strong focus on collaboration and adapting to changing needs ensures effective team dynamics and smooth operations. Skilled in managing multi-line phone systems, scheduling, and maintaining welcoming environment. Reliable, organized, and poised to enhance front desk efficiency and client satisfaction.
Highly organized Front Desk Receptionist with exemplary multitasking, time management, and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Professional and industrious, bringing exceptional administrative experience. Organizes and manages simultaneous tasks to support customers and accomplish business goals. Organized scheduler well-versed in all aspects of administrative support.
Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offers honed competencies in data-entry, database management and scheduling.
Work History
Front Desk Receptionist
7 Months- Friendly, organized, and customer-focused professional with experience providing exceptional client service in a fast-paced dog daycare and boarding environment. Skilled at managing front desk operations, coordinating reservations, maintaining accurate records, and ensuring the safety and well-being of pets while creating a welcoming experience for pet owners.
- Greet clients and their pets, providing exceptional customer service during check-in and check-out.
- Schedule daycare, boarding, grooming, and evaluation appointments using reservation software.
- Answer multi-line phone systems, respond to emails, and address customer questions and concerns professionally.
- Process payments, issue invoices, and maintain accurate financial transactions.
- Verify vaccination records and ensure all pets meet facility health and safety requirements.
- Maintain organized client and pet records while ensuring confidentiality and accuracy.
- Coordinate with kennel attendants and management to communicate special care instructions, feeding schedules, medications, and behavioral notes.
- Monitor daily attendance and boarding occupancy to ensure efficient scheduling and capacity management.
- Assist in resolving customer concerns with professionalism and empathy.
- Maintain a clean, organized, and welcoming reception area.
- Support daily operations by completing administrative tasks and assisting team members as needed.
- Promote daycare, boarding, grooming, and retail services to enhance the customer experience.
- Key Skills
- Customer Service
- Front Desk Operations
- Appointment Scheduling
- Cash Handling & POS Systems
- Phone & Email Communication
- Pet Care Coordination
- Record Keeping & Documentation
- Time Management
- Conflict Resolution
- Team Collaboration
- Multitasking
- Attention to Detail
Team Member
3 Months- Deliver friendly customer service, help customers shop our store, and find what they're looking for.
- Ensure all customers receive a fast and friendly checkout experience. Complete truck unloading and merchandise duties throughout the store including maintaining store recovery standards to deliver our Brand Promises.
- Help customers shop, locate products, and provide them with solutions
- Provide a fast and friendly checkout experience; execute cash handling to standards
- Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments
- Educate customers on the Voice of Customer (VOC) survey
- Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
- Participate in the truck unload, stocking, and planogram (POGs) processes
- Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store
- Perform Store In Stock Optimization (SISO) and AD set duties as assigned
- Support shrink and safety programs
- Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards
- Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members
- Cross trained in Custom Framing selling and production
- Other duties as assigned
Donated Goods Processor - Hanger
2 Years 6 Months- Under the supervision of the Donated Goods Manager, the Donated Goods Processor is responsible for the safe and efficient handling of all materials including sorting, cleaning, pricing, photographing, listing and stocking. Donated Goods Processors may also be assigned to cashier, merchandise and pull items utilizing electronic devices including a Point-of-Sale system, a handheld computer (PDA), a desktop computer, a camera or other electronic device depending upon assigned location.
- ESSENTIAL DUTIES: Cleans, sorts, tags, hangs and/or stages saleable items in an efficient and timely manner.
- Assesses each article as to quality, style, type and use. Tags, hangs, stages or lists item(s) according to work instructions/training.
- Removes and deposits all unacceptable items into appropriate containers, i.e., Trash, As-is, Salvage, Shoes, Books, etc.
- Operates cash register and/or computer with accuracy. Follows Agency cash handling policies.
- Stages, merchandises, photographs and lists merchandise to enhance the sales potential of each item.
- Demonstrate excellent customer service skills. May assist customers/donors with purchases or donations.
- Supports Agency safety and security programs. Maintains housekeeping chores to ensure a safe and orderly working environment.
- Observe and support all Agency policies.
- Regular attendance is required in order to perform the essential functions of the job.
- SECONDARY DUTIES
- May act as back up to donation attendant or janitor as assigned.
- Keeps Donated Goods Manager informed as to merchandise/supply needs, including any store maintenance and/or repairs required.
- Perform other related duties as assigned by the Store Management staff.
Online Grocery Pickup Associate
5 Months- Help generate new business and associated revenue by actively promoting department services and offerings to customers; responding to customer inquiries and requests; helping customers register for department services; and soliciting feedback from customers about their online shopping experience.
- Organize and maintain the area by following company safety, cleaning, and operating procedures; utilizing equipment appropriately; setting up displays; maintaining modular integrity; receiving, sorting, staging, and delivering merchandise; and completing paperwork, logs, and other required documentation.
- Fulfill customer orders by reviewing orders; locating, preparing, and packaging merchandise; ensuring the accuracy of orders prior to pick up; making appropriate product substitutions and consulting with customers as needed to ensure satisfaction; and following up on out-of-stock merchandise.
Education
Bachelor's degree - Business
Associate's degree - Business Administration
High school diploma
Skills
Animal care
Maintaining an organized workspace
Planograms
Manual handling
Computer operation
Microsoft Excel
Customer inquiry handling
Objection handling (sales technique)
Basic math
Planogram implementation
Driving
Communication with pet owners
Product presentation
Writing skills
Phone call management
Communication skills
Computer literacy
Administrative experience
Math
Data entry
Retail sales
Phone etiquette
Email customer support
Power tools
Product demos
Organizational skills
Animal behavior
Client interaction via phone calls
Cash register
Computer skills
Retail math
Customer relationship building
Weight handling in the workplace
Animal welfare
Social media platforms
English
Leadership
Retail merchandising associate experience
Customer communication
Processing cash transactions
POS
Sales
Stocking
Cash handling
Daycare
Employee relationship building
Microsoft Word
Microsoft Office
Deal closing
Merchandising
E-Commerce
Closing sales
Time management
Typing
Heavy lifting
Companion animal handling
Dog handling
Customer service
Personal vehicle (delivery method)
In-person customer service
Certification
Driver's License
Languages
English - Fluent
Additional Information
Authorized to work in the US for any employer
Timeline
Front Desk Receptionist
Playful Pack Dog Daycare & Boarding
03.2026 - CurrentRead More
Team Member
Michaels
09.2025 - 12.2025Read More
Donated Goods Processor - Hanger
Goodwill Industries
02.2023 - 08.2025Read More
Online Grocery Pickup Associate
Walmart
06.2022 - 11.2022Read More
William Monroe High School
High school diploma
Read More
Piedmont Virginia Community College
Associate's degree from Business Administration
Read More
George Mason University
Bachelor's degree from Business
Read More