Josie White

• Managed high-volume retail store operations, focusing on delivering outstanding service and maintaining efficient processes.
• Supervised, coached, and developed teams of 50–150 associates and multiple department leaders to improve productivity and performance.
• Managed staffing, scheduling, payroll, and labor planning while maintaining compliance with company policies and procedures.
• Monitored key performance indicators (KPIs), including sales, inventory, shrink, customer satisfaction, and labor metrics, implementing action plans to drive results.
• Directed merchandising, inventory management, freight flow, replenishment, pricing, and promotional execution to maximize sales opportunities.
• Conducted performance evaluations, provided coaching, recognized high performers, and addressed performance concerns through corrective action when necessary.
• Ensured compliance with OSHA, food safety, and company safety standards, promoting a culture of accountability and workplace safety.
• Resolved customer concerns professionally, resulting in improved customer satisfaction and loyalty.
• Partnered with cross-functional leadership teams to execute company initiatives, seasonal transitions, and operational improvements.
• Managed inventory accuracy through cycle counts, audits, and shrink reduction strategies.
• Oversaw training and onboarding of new associates while developing future leaders through mentorship and succession planning.
• Maintained store readiness by ensuring merchandising standards, cleanliness, and operational compliance were consistently met.
• Successfully led multiple departments through high-volume sales events, inventory periods, and major seasonal transitions while meeting operational goals.

• Oversaw daily operations to ensure exceptional customer service and operational efficiency.
• Oversaw team operations by delegating responsibilities, tracking productivity metrics, and offering targeted coaching and performance feedback to enhance team effectiveness.
• Completed weekly price changes, Pinpoint, Deep Scan Outs, and feature scans to maintain inventory accuracy and on-shelf availability.
• Processed freight, stocked merchandise, and ensured timely replenishment to support sales and customer satisfaction.
• Executed modular resets, merchandise transitions, and seasonal displays according to company guidelines.
• Managed CVP (Customer Value Program) markdowns and processed claims to reduce shrink and maximize inventory productivity.
• Maintained Photo Lab operations by completing weekly and monthly CCC compliance logs, organizing modulars, and ordering supplies to ensure uninterrupted operations.
• Verified and audited high-ticket merchandise daily to ensure inventory accuracy, security, and compliance with company policies.
• Partnered with the Stocking team to ensure proper backroom processes, freight flow, and inventory management for high-ticket items.
• Monitored department performance, maintained merchandising standards, and ensured a clean, organized, and customer-ready sales floor and backroom.
• Resolved customer concerns promptly while promoting a positive shopping experience.
• Evaluated operational practices to ensure alignment with Walmart standards, enhancing store leadership's ability to achieve strategic goals.

• Processed customer transactions efficiently using point-of-sale systems.
• Managed cash drawer, financial services, cashing checks, money orders, ensuring accurate cash handling and reporting.
• Assisted customers with product inquiries and resolved issues promptly.
• Trained new staff on register operations and customer service protocols.
• Implemented improvements to checkout processes, enhancing customer experience.
• Provided feedback to management on service improvements and team performance.

Professional Development:

• Leadership and Organizational Behavior
• Financial Management
• Strategic Management
• Human Resource Management
• Business Ethics
• Operations Management
• Project Management
• Marketing Principles
• Business Communications
• Accounting for Managers
• Business Law
• Organizational Development
• Financial Management
• Strategic Management
• Human Resource Management
• Business Ethics
• Operations Management
• Project Management
• Marketing Principles
• Business Communications
• Accounting for Managers
• Business Law
• Organizational DevelopmentProfessional Development:
•