Josie Wood
Hanahan,LA
Summary
I am an ambitious student with hands-on experience in project management and team leadership. My proficiencies encompass analytical thinking, collaboration skills, and a strong sense of adaptability, which equips me to excel in dynamic environments. Through my adept communication and problem-solving capabilities, I have consistently delivered substantial contributions in prior roles. I am enthusiastic about committing to continuous professional development and eager to apply acquired skills in every job setting.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Concierge Supervisor
Woodhouse Day Spa
Metairie, LA
11.2023 - Current
- Maintained superior service quality by overseeing day-to-day operations of concierge services, enhancing overall productivity and performance.
- Confidently handled multi-line telephone calls professionally and courteously to schedule services and address inquiries about our expertise.
- Handling and addressing customer complaints adequately.
- Organized periodic employee meetings to discuss performance metrics, goals, and plans for the department.
- Created detailed reports on employee performance, customer feedback, and operational costs for GM review.
Childcare Provider
Ochsner Fitness Center (Kidsports)
Harahan, LA
06.2019 - 08.2024
- Provided a safe, nurturing, and stimulating environment for children to learn and grow.
- Maintained daily records of activities, behaviors, meals, and naps.
- Observed children's behavior and development and communicated information with parents.
- Organized, age-appropriate activities such as games, arts and crafts, and outdoor play.
- Taught basic skills such as personal hygiene, social manners, and appropriate behavior.
Fulfillment Team Member
Target
Lafayette, LA
09.2021 - 05.2022
- Executed orders accurately and efficiently based on customer requisitions.
- Collaborating with team members to ensure timely completion of tasks.
- Assisted guests with inquiries regarding product availability by utilizing technology to access current inventory.
- Cross-training on other departments such as returns processing or customer service roles.
Education
Some College (No Degree) - Healthcare Administration
Delgado Community College
New Orleans, LAHigh School Diploma -
St. Mary's Dominican High School
New Orleans, LA05-2019
Skills
- Business Strategist
- Leadership
- Adaptability
- Emotional Intelligence
- Resilience
Certification
- Basic Life Support Certification (BLS)
- Louisiana Vender Permit (Bar Card)
Accomplishments
- Received the 'Employee of the Month' twice within a year, for my exceptional performance and innovative contributions to the company’s strategic initiatives.
Affiliations
- Run a monthly book club
Timeline
Concierge Supervisor
Woodhouse Day Spa
11.2023 - Current
Fulfillment Team Member
Target
09.2021 - 05.2022
Childcare Provider
Ochsner Fitness Center (Kidsports)
06.2019 - 08.2024
- Basic Life Support Certification (BLS)
- Louisiana Vender Permit (Bar Card)
Some College (No Degree) - Healthcare Administration
Delgado Community College
High School Diploma -
St. Mary's Dominican High School
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