Josieann Barriera
Total Paint Treatment Centers
Meriden,CT
1
Certification
8
years of professional experience
Experienced with patient scheduling, appointment coordination, and front desk management. Utilizes effective communication and organizational skills to ensure smooth office operations and positive patient experiences. Knowledge of medical terminology and healthcare procedures, contributing to efficient and compassionate patient care.
Work History
Front Desk and Medical Assistant
6 Months- Assisted healthcare providers with patient examinations and procedures, ensuring comfort and safety.
- Coordinated patient scheduling and follow-ups, optimizing clinic workflow and reducing wait times.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents. Built strong relationships with patients through effective communication skills that foster trust in the clinic's commitment to quality care.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Managed front desk operations, ensuring smooth check-in and check-out processes.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
Patient Liaison (Call Center)
4 Months- Served as a primary point of contact for patients in a high-volume call center
- Scheduled, confirmed, and rescheduled appointments for retina and ophthalmology providers
- Verified patient demographics, insurance information, and referrals
- Answered patient inquiries regarding appointments, procedures, and office policies
- Documented all interactions accurately in EMR systems while maintaining HIPAA compliance
- Coordinated with clinical staff to ensure timely patient care
- Handled on average 120 phone calls a shift, handling inquiries proficiently and documenting patient care accurately.
Workers’ Compensation & No-Fault Coordinator
3 Years 5 Months- Coordinated workers’ compensation, auto accident, and personal injury cases
- Communicated with attorneys, insurance adjusters, and medical offices to obtain authorizations and case details
- Scheduled CMEs, IMEs, RMEs, and depositions
- Tracked payments and case activity using Excel spreadsheets
- Verified patient demographics and insurance information
- Maintained strict patient confidentiality and HIPAA compliance
COVID-19 Tester & Nurse Assistant
1 Year 2 Months- Conducted COVID-19 testing for inmates and correctional officers across multiple facilities
- Assisted registered nurses with daily clinical tasks
- Followed infection control and safety protocols in high-risk environments
Medical Receptionist
1 Year 7 Months- Scheduled, modified, and canceled patient appointments
- Managed multi-line phone systems and patient check-in/check-out
- Verified insurance coverage and collected copays and payments
- Created and updated patient charts in EMR systems
Medical Assistant (Externship)
3 Months- Recorded vital signs and assisted with clinical procedures
- Performed urinalysis, flu, and pregnancy testing
- Prepared and sanitized exam rooms and instruments
- Entered patient data into EHR systems and collected copays
Education
Certificate of Completion - Medical Assistant
Certificate of Customer Service
High School Diploma
Skills
Compassionate
Reliable team player
Vital sign monitoring
Medical receptionist experience
Office organization
Scheduling appointments
Problem-solving skills
Appointment scheduling
Time management
Attention to detail
Customer service
Bilingual: English & Spanish
Data Entry & Medical Records
Microsoft Office (Word
Excel
Outlook
Teams)
Orthopedics & Urgent Care
Patient Intake & Chart Management
EMR/EHR Systems
HIPAA Compliance
Insurance Verification & Authorizations
Medical Scheduling & Call Center Operations
Compassionate
Certification
Driver’s License (Valid March 2024 – July 2032)
Languages
English – Fluent
Spanish – Fluent
Timeline
Front Desk and Medical Assistant
Total Paint Treatment Centers
01.2026 - CurrentRead More
Patient Liaison (Call Center)
Florida Retina Institute
09.2025 - 01.2026Read More
Workers’ Compensation & No-Fault Coordinator
Middlesex Orthopedic & Spine Associates
02.2022 - 07.2025Read More
COVID-19 Tester & Nurse Assistant
Cell Staff
12.2020 - 02.2022Read More
Medical Receptionist
Orthopedic Associates
05.2019 - 12.2020Read More
Medical Assistant (Externship)
828 Urgent Care
01.2019 - 04.2019Read More
Juan Jose Maunez
High School Diploma
Read More
Branford Hall Career Institute
Certificate of Completion from Medical Assistant
Read More
Middlesex Community College
Certificate of Customer Service
Read More